CK
Colin K

1 reviews | Active since Sept 2016

13 Sept 2016, 20:40

Extremely dissapointed with Cell C

<p>I received an upgrade through Cell C on the 01st April and was given a Huawei Mate 7 on their recommendation. 5 months later the phone has stopped charging and I took it in for repairs at Cell C. They advised that they found corrosion on the battery connector (after 5 months) and the warranty does not cover this (Mist/water could have caused the rust-really??). The repairs will cost me R2500 for a R6000 phone.</p> <p>Cell C are typically looking for an excuse not to repair this phone and bully another consumer into unnecessary expenditure. The managers are never available at the repair centre and the consultants try their best not to help and give insane stories like the phone was wet but theres not trace of water damage. Clearly this was a faulty part if it could rust within 5 months of normal usage.</p> <p>I will be taking this up with ICASA.</p>

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Replies (2)
Cell C
Cell C's reply14 Sept 2016, 07:41
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply19 Sept 2016, 09:35
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN