Extremely disappointing experience with Cell C

Extremely disappointing experience with Cell C

I had an extremely frustrating and disappointing experience with Cell C tonight.

My SIM card suddenly stopped being recognised on all my devices. When I contacted Cell C, I was advised that the SIM serial number had “expired” and that I would need to purchase a new SIM card and contact them for a SIM swap.

I purchased a new SIM card and called Cell C at around 19:00 to get assistance with un-RICAing the new SIM card so that it could be used for the SIM swap. Unfortunately, the first consultant disconnected my call while trying to assist me, without asking for an alternative contact number.

I then called again and waited approximately 15 minutes using my own airtime, only for the second consultant to advise that his system was not working and that I needed to call again.

The final consultant I spoke to was Ayanda Ngcobo. After I explained my frustration, I was advised that I would need to pay R50 for the SIM swap because Cell C was not responsible for my SIM stopping working. I requested to speak to a supervisor. I was placed on hold and promised a response within 3 minutes, but after almost 10 minutes, the call was disconnected.

This was extremely frustrating after spending so much time and airtime trying to get assistance.

Cell C, I have not lost, damaged or broken my SIM card. It simply stopped working. Please restore my connection or perform the SIM swap at no cost to me. I still have the original SIM and can provide it as proof.

Please investigate this matter and provide a proper resolution. This level of customer service is unacceptable.