JG
Jaanz G
1 reviews | Active since Sept 2020
04 Nov 2025, 11:33
extremely disappointed
Cell C Team,
I am extremely disappointed with the poor level of assistance I’ve received. This is now the 6th time I’ve tried to get help via cellphone and email without success.
All I wanted to know was whether my debit order would go off or not, and whether I should rather make an EFT payment yet no one could provide me with a clear answer.
Because of this, I have now paid manually, but I find it unacceptable that a company I’ve been loyal to since 2016 could not assist with such simple questions.
I hope this feedback is taken seriously, as this experience has been very frustrating and disappointing.
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Cell C's replyOfficial
04 Nov 2025, 12:05Dear Jaanz G,
Thank you for reaching out to us with your concern. We sincerely apologize for the unpleasant experience you encountered. This is not the level of service we strive to provide, and your feedback is truly valuable to us.
Please be assured that we have referred the matter to our support team for urgent attention and further assistance. They will review your query and ensure you receive the clarity and support you need.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Cell C | GM
Thank you for reaching out to us with your concern. We sincerely apologize for the unpleasant experience you encountered. This is not the level of service we strive to provide, and your feedback is truly valuable to us.
Please be assured that we have referred the matter to our support team for urgent attention and further assistance. They will review your query and ensure you receive the clarity and support you need.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Cell C | GM
Cell C's reply04 Nov 2025, 12:05
Official
Dear Jaanz G,
Thank you for reaching out to us with your concern. We sincerely apologize for the unpleasant experience you encountered. This is not the level of service we strive to provide, and your feedback is truly valuable to us.
Please be assured that we have referred the matter to our support team for urgent attention and further assistance. They will review your query and ensure you receive the clarity and support you need.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Cell C | GM
Thank you for reaching out to us with your concern. We sincerely apologize for the unpleasant experience you encountered. This is not the level of service we strive to provide, and your feedback is truly valuable to us.
Please be assured that we have referred the matter to our support team for urgent attention and further assistance. They will review your query and ensure you receive the clarity and support you need.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Cell C | GM