Extremely Disappointed After 9 Years

I have been a loyal Cell C client for the past nine years. On 26 April, I visited the Cell C Durban Pavilion Mall Branch to enquire about an early upgrade. I was informed that it was too early and that I could return in August 2026, as I already have two contracts with them. I then asked about taking out a new contract based on an offer I saw in the current Cell C booklet, which included a cellphone with the option to add a Samsung tablet. The agent agreed to assist me and confirmed that he had processed the contract. He provided me with a Samsung cellphone and advised that the tablet was out of stock, but he would place an order for it. He asked me to return on Thursday to collect the tablet and confirmed that both the cellphone and the tablet would be on one contract. However, when I returned on Thursday, the agent was no longer there, and I was told that he no longer works for Cell C. I was then informed that the tablet had not been included in the contract processed on 26 April. When they contacted him, he advised that a new contract should be opened for the tablet, which was not what we had agreed upon. I am extremely disappointed with this experience. After more than eight years as a loyal client, I did not expect to be treated this way. How can a fourth contract be opened without my consent? Why was I misled into believing that both the cellphone and tablet would be included under one contract? I am very upset and dissatisfied with the service I have received, and I am now reconsidering continuing as a Cell C client. Kind regards, Thobeka Mkhize