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Abdullah H

1 reviews | Active since Feb 2024

07 Oct 2026, 21:51

EXTREMELY BAD SIRVICE

Was at Cell C in Parow on 2026/10/06 to apply for a fiber line, after getting all the documents that was requested, the sales consultent said that the documents must just go to the manager for approval no problem. I asked the sales consultent if there is anything that i must pay upfront 5 times and he said no there is no upfront fees.He then informed he will be giving me a call the same day wich ofcoz never happend. The following day i called to find out whats happening he said hes waiting on the manager but he will give a call OK no problem. The Saterday i called again same storie im just waiting in the manager OK i said being frustrated already i just thought mb ill just give him the benifit of dought still no calls came. The Monday 2026/10/05 i called again this time a lady picked up i gave her the storie but unfortunately she couldent assist as both the gentlemen thats working there is off and she dont have access to there compueters by nw im fuming but still calm. On Tuesday 2026/10/06 I called again only to be told he will escalate the mater nw and send dont no who a email ok cool no problem. On Wednesday 2026/10/07 i called again and was told i thiunk its better if you apply online sir after wasting my time for whole week this is the response if this is the way you guys treat clients i thinnk this store needs to be looked at by regenal management. VERRY VERRY BAD SIRVICE.

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Replies (1)
Cell C
Cell C's reply07 Oct 2026, 22:10
Official
Dear Abdullah Hoosain,

Thank you for reaching out.

We sincerely apologise for the frustration and disappointment caused by the handling of your Fibre application. We understand how frustrating it must have been to follow up repeatedly throughout the week, only to be advised to apply online after you had already submitted all the requested documentation at our Parow store.

This is certainly not the level of service we aim to provide, and we understand your concerns regarding the lack of communication and follow-up from the store.

We’ll escalate your experience to the relevant team for further investigation, and one of our Support Team members will reach out to you to assist further with your Fibre application and ensure your concerns are addressed.

We sincerely apologise for the inconvenience and time wasted, and thank you for bringing this matter to our attention.

Cell C | SM