DM
Dudu M
1 reviews | Active since Nov 2017
01 Jun 2021, 21:46
Extremely bad service from cellc fibre division
Cell c has been giving us the run around to simply cancel a vuma order that they had placed for fiber connection on our home. We have logged a ticket millions of times and every time u call they advise that it has been actioned and ticket is closed but on vuma platform it's still shows they are not cancelling. Am not sure whether they are punishing us for going with the other provider but they are causing such stress and inconvenience even if i wanted to change my mind and go with them this has changed my mind.
Helpful (0)
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Replies (2)
Cell C's replyOfficial
02 Jun 2021, 07:20Good day Dudu
Thank you for contacting us.
We have referred your query to the relevant department.
Please expect our call.
^YM
Thank you for contacting us.
We have referred your query to the relevant department.
Please expect our call.
^YM
Cell C's reply02 Jun 2021, 07:20
Official
Good day Dudu
Thank you for contacting us.
We have referred your query to the relevant department.
Please expect our call.
^YM
Thank you for contacting us.
We have referred your query to the relevant department.
Please expect our call.
^YM
DM
Dudu M's updateReviewer Update
02 Jun 2021, 12:47We have not received a call as promised. And we have called cell c 4 times and everytime we are receiving different stories. There is no escalation process and am not sure why celc cannot remove an in-flight order they placed. For a telecomms company am told there are no telephone numbers at the department that is dealing our query like honestly. Cel c bad bad service.
DM
Dudu M's update02 Jun 2021, 12:47
Reviewer Update
We have not received a call as promised. And we have called cell c 4 times and everytime we are receiving different stories. There is no escalation process and am not sure why celc cannot remove an in-flight order they placed. For a telecomms company am told there are no telephone numbers at the department that is dealing our query like honestly. Cel c bad bad service.