1 reviews | Active since Nov 2019
Extremely bad service from Cell C and manager Vusi Mochala
I have 2 upfront contracts with Cell C amounting to R848 a month. On the 1st of October they didn't receive their allocated data or minutes. Phoned Cell C, complained and received ref no ***. Was told it would be resolved before the end of the day. The evening it was still not fixed. Laid a complaint on Cell C's facebook page. Received another ref no ***. Was then told 2 working days and it has been escalated. Monday morning still not fixed. Spent a hour and a half on the phone trying to get someone to help me. Eventually got to speak to a manager by the name of VUSI MOCHALA who promised me he would see it gets sorted out and someone would phone me. No one phoned. Tuesday morning 9h15 Vusi phoned me to find out if it has been sorted out. No it hasn't. Promised he would do it himself and add the alocated minutes and data to the 2 contracts himself. Received yet another ref no ***. It is now Wednesday 7 October and still nothing has been fixed. These are upfront contracts which have been paid on the 26th of September already and a week now we are getting no service we have been paying for. Constant promises from a so called manager and nothing gets fixed. Unacceptable as I've been a good standing customer of Cell C for more than 20 years now.
That is definitely not the type of service we aspire to provide, please accept our sincerest apologies as we look into this.
We will contact you shortly.
^NT
That is definitely not the type of service we aspire to provide, please accept our sincerest apologies as we look into this.
We will contact you shortly.
^NT
Huge problem getting hold of people saying they'll help you. VUSI MOCHALA is busy trying to sort out this problem. Yesterday he phoned and told me he would load airtime on my 2 contracts in question till he gets problem sorted out. Airtime and data was loaded, BUT now none of the airtime can be used to make phone calls at all. Try to phone and calls gets thrown out. Really not helping much. Cannot get hold of VUSI to raise awareness of this new problem. Been on the phone from department to department holding on for 30 minutes at a time without any person ever picking up. He is in the Retention department. I need to speak to him and cannot be on hold for 2 hours at a time. This is really **** service now
Huge problem getting hold of people saying they'll help you. VUSI MOCHALA is busy trying to sort out this problem. Yesterday he phoned and told me he would load airtime on my 2 contracts in question till he gets problem sorted out. Airtime and data was loaded, BUT now none of the airtime can be used to make phone calls at all. Try to phone and calls gets thrown out. Really not helping much. Cannot get hold of VUSI to raise awareness of this new problem. Been on the phone from department to department holding on for 30 minutes at a time without any person ever picking up. He is in the Retention department. I need to speak to him and cannot be on hold for 2 hours at a time. This is really **** service now