Extremely BAD Service - Call center Agents Lying to Customers

I called the call centre on the 084140 Line and requested a sim swap. I was assisted by an agent who asked me all the security questions and proceeded to process the sim swap. Or so I thought . She advised that the sim swap was processed and it would take 2 - 4 hours to be active. This never happened.

I called in again exactly 24 Hours later and was advised by the call centre that the sim swap transaction had not been done at all on the system yet the agent comments stated it had been done.

I requested to speak to a Team Leader and was put on Hold , I spoke to Itumeleng and she in Turn transferred me to a Annie.

I WAS AGAIN ADVISED THAT THE TRANSACTION HAD NOT BEEN DONE . APPARENTLY AZILE FROM KZN CALL CENTRE HAD ASSISTED AND NO ONE IN THE CALL CENTRE COULD TELL ME WHAT HAD HAPPENED.

I WAS PUT ON HOLD AGAIN ..........

I am at this moment yet to get any feedback on my inquiry ....

this is absolutely ridiculous , HOW CAN AN AGENT ADVISE A CUSTOMER THAT A SWAP HAS BEEN DONE , WHILST KNOWING THAT THE SIM SWAP HAS NOT BEEN DONE, AND ALL THE WHILE LEAVING NOTES ON THE SYSTEM THAT THE SIM SWAP WAS DONE

IS THIS HOW CUSTOMERS ARE VIEWED BY CELL C.