EXTREMELY BAD SERVICE.

This is the most extremely bad, poor service I have ever experienced. I have been with them for more than 5 years. Two years back I had the same issue with my upgrade. Now receiving message to upgrade being embarrassed, humiliated. Numerous call, visit store, send of email. Attorneys saying that my account is closed. Agents saying they don't now they can see anything wrong. Hearing that you owe money since 2014. But cannot tell you who the attorneys are..

Agents promising to call you back with feedback.

I don't know what to anymore. No one can assist and you cannot get a hold off the credit / legal or accounts department. They actually tell you to hold them drop the line. They even call and want to speak to the person that does not own the contract and refuse to assist you.

When calling this other person they take my number but does not bother calling me.

They give me a sim only deal even send the debit check for more than the device I want to upgrade to. I did not as for any sim I did ask for my upgrade. How do I get a sim only deal for more that R200 extra then what I actually want.

This is rediculous.

I am so fed up.

This is the worst I have ever been treated.

I've been a loyal client and people don't always have the means of paying.

But humiliating a client and embarrassing them.

Having a client call and then dropping the line.

I can be a call centre agent by now I know the question by heart.

I don't expect much from this message as I have recieved no feedback from them.

EXTREMELY BAD SERVICE. THEY WANT YOU MONEY BUT THEY TREAT YOU LIKE A ********...