Extremely bad service and *******

Good day

Can anyone please help me

I wanted to cancel my contract last year and the consultant I spoke to said I shouldn’t cancel Cell C all together there is a month to month contract that Cell C will give me data and I pay R99, I can cancel anytime or renew my contract anytime.

Fair enough I was happy with the month to month deal I took it.

Last week Friday 13th May 2022 I called the call centre try to take a Samsung S21 FE I was then told that I am on 24 months contract with Cell C which contract?????

On 13th May 2022 the consultant told me that Cell C switched our month to month contract without our concern.

I called again on Monday I spoke to Keletso who promised that this can be rectified and her system was slow she couldn’t continue with the call.

Thursday or Friday I can’t remember I spoke to Nkanyezi she was very rude wanted me to listen to her and didn’t even want to listen to how I got to this mess and strange enough she was the only one who acted like I am mad. She wanted me to pay difference from the contract I didn’t sign for, I asked for my call recording she started to be defensive and ended up not helping me.

Is Cell C aware that the consultant are not wiling to help us or even go extra mile to rectify the companies’ errors, are they not the face of Cell C??

You are hardly get help from Cell C consultant the minute you talk about complex query they don’t want their hands dirty why is this?? I will like a manager to list to Keletso`s call and tell me were is fairness there, she doesn’t have manor to listen to the client or even give a client a chance to explain.

Where is the customers is right motto??

I will want this rectified and upgrade my number, alternatively I will cancel my contract completely and move to another service provider. I have been with Cell c for years, this bad service I won’t tolerate it at all