MS
Marilyn S
1 reviews | Active since Feb 2016
07 Jul 2021, 13:51
Extremely bad service
Since April we have been sending emails with bank letters and calling because a debit order was not put in place. On 1st July I made my EFT payment sent a proof of payment. My business phone was cut on the 5th July. I called several times spoke to p, Mbalie, G,oodness, Lungile and Dudu with Proof of payment. No one has come back to me to explain why it was switch off until today. This is very bad and since my contract is expired i am moving my account. After many email communications i only received one reference. I should have asked these ladies mentioned above for one.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
07 Jul 2021, 14:10Hi Marilyn
Thank you for contacting Cell C.
We have received your query about your billing.
Our team will make contact with you to assist.
Regards
^MP
Thank you for contacting Cell C.
We have received your query about your billing.
Our team will make contact with you to assist.
Regards
^MP
Cell C's reply07 Jul 2021, 14:10
Official
Hi Marilyn
Thank you for contacting Cell C.
We have received your query about your billing.
Our team will make contact with you to assist.
Regards
^MP
Thank you for contacting Cell C.
We have received your query about your billing.
Our team will make contact with you to assist.
Regards
^MP
MS
Marilyn S's updateReviewer Update
08 Jul 2021, 09:26I received an email from Dudu yesterday saying if my cell phone is not connected by the end of the day then i should contact the customer care. I have spoken to the staff members mentioned above that i need the phone connected as i use it for business. I have made several calls to customer care. My bill was paid on the 1st July it is disconnected for the 4th day. Surely payment should have been reflected at it is the 8th today. Cell C does not care about you or your business otherwise this would have been handled urgently.
MS
Marilyn S's update08 Jul 2021, 09:26
Reviewer Update
I received an email from Dudu yesterday saying if my cell phone is not connected by the end of the day then i should contact the customer care. I have spoken to the staff members mentioned above that i need the phone connected as i use it for business. I have made several calls to customer care. My bill was paid on the 1st July it is disconnected for the 4th day. Surely payment should have been reflected at it is the 8th today. Cell C does not care about you or your business otherwise this would have been handled urgently.
MS
Marilyn S's updateReviewer Update
10 Jul 2021, 08:15Yesterday was the 5th day my phone was cut. I called customer care again, a very helpful employee, Samke the only one in 5 days that was trying to assist. According to her my other phone has not been paid therefore they did not switch on my phone. I told her the debit order went through but i was not able to send proof of payment as i am busy back to back. She said that she could not find it on the system so i need to pay it again. I sent her the latest statement with both payments made. The debit order on the 28th and the other phone on the 1st.
MS
Marilyn S's update10 Jul 2021, 08:15
Reviewer Update
Yesterday was the 5th day my phone was cut. I called customer care again, a very helpful employee, Samke the only one in 5 days that was trying to assist. According to her my other phone has not been paid therefore they did not switch on my phone. I told her the debit order went through but i was not able to send proof of payment as i am busy back to back. She said that she could not find it on the system so i need to pay it again. I sent her the latest statement with both payments made. The debit order on the 28th and the other phone on the 1st.
MS
Marilyn S's updateReviewer Update
10 Jul 2021, 08:21There was no inbox mail of an apology from Cell C. This has been happening every month because of a debit order that is not in place. If my debit order does not go through the end of the month i am cancelling my account.
MS
Marilyn S's update10 Jul 2021, 08:21
Reviewer Update
There was no inbox mail of an apology from Cell C. This has been happening every month because of a debit order that is not in place. If my debit order does not go through the end of the month i am cancelling my account.