Extremely Bad Service

<p>So Im due for an upgrade and visited the Cell C shop in Kollenade Pretoria. After standing in line for over an hour I was assisted. The LG phone I chose was not in stock and Leo confirmed they will order it.</p> <p>After 4 weeks with no feedback I followed up and the response was that they are still waiting for shipment.</p> <p>During last week I received a call from Cell C. They offered me a upgrade package which I decided to take.</p> <p>I specifically stated during my conversation that before they deliver the phone they must call me on my work cell number to confirm if I will be at the delivery address, And they MUST INCLUDE A MICROSIM, BECAUSE I HAVE AN OLD PHONE WHICH DOESNT HAVE A MICRO SIM.</p> <p>I did not receive any calls on the number I gave and then to my surprise I get an sms on the cell number which I STATED THEY SHOULD NOT CONTACT ME on stating that I MUST BE AT THE DELIVERY ADDRESS DURING 8:00 TO 5:00</p> <p>Just after 3: 00 yesterday I caLL Cell C to follow up on delivery. I AGAIN STATED THAT THEY MUST CALL ME ON MY WORK CELL NO. Feedback was that the address I gave was Incorrect. I Again gave them the number to use. Just after the call I Again receive an Sms on the WRONG NUMBER stating that it is a Non delivery. After that my office phone rings and here it is the delivery service making arrangements for delivery again. ON THE WRONG NUMBER.</p> <p>I explained the time they must deliver the phone. AND TODAY ALL OF THE SUDDEN THEY FOUND THE ADDRESS WHICH YESTERDAY WAS INCORRECT.</p> <p>Then I open the phone and there is no MICROSIM TO BE FOUND ANYWHERE.</p> <p>I CALL CELL C CUSTOMER CATE AND they inform me that the department I need to speak to is closed now.</p> <p>HOW DO CELL C GET IT RIGHT TO MESS UP SO MANY THINGS AT ONCE.</p> <p>I have been a loyal customer for so many years and this is how loyalty is repayed.</p> <p> </p>