Extremely bad service

I'm sending this review on behalf of my father as he does not have access to this facility and is being taken advantage of. He had notified your consultants a month prior to his contract coming to an end, that the contract needs to be cancelled. The contract supposedly ended on 19th November 2017. Every month since then, you keep collecting fees from his account and after numerous calls to you, each time you say "this is the last deduction" and in January 2018 when my mom had called, you advised that "we actually owe you". Then you sent free minutes, when you are aware that the account is to be cancelled. On 02/02/2018 you sent a confirmation SMS reading "Your cancellation request was processed successfully and your contract will be terminated on 02/02/2018." Another SMS " ********** 713 has been cancelled from your account" .To this date, you keep sending sms's advising of an upgrade, attempting to collect when this has been cancelled last year!! Please employ competent staff because this is going to get very ugly when all of social media has been made aware of your "incredible" service. I want this sorted ASAP. Also note no invoices/ statements have been received to date, but you can pick up the account details with the cellphone number listed: ********** 713.

I want confirmation ASAP that this has been cancelled and if there are any more debit order attempts, I will personally revert to a legal process.

Regards, Lee-Ann