Extremely Bad Service

<p>Cell C Getmore is a great service to have and I myself wanted to use the services. However, being an ex-employee, after being signed up for these benefits I was told that because I used to work for the business I can not make use of the benefits because I know how process and procedures work. Fair enough, however, I had been making use of the PA services offered and since logging requests hadnt gotten feedback in the turn around time. So I as an ex-employee asked the lady that helped me, "is it not process to contact your clients and advise them on the request whether it has been worked on or not and inform them as they have a right to know". Shortly after I was contacted by my ex-manager and was advised that I can no longer use the services because I am an ex-employee. I feel that whether you are an employee or not, if you want to make use of the services you should have the right to do so. As Getmore is a wonderful service and I would like to use it. But because it was decided by higher management that being an employee or ex-employee you cannot use the benefits, I am now here. I thought GetMore was supposed to be beneficial to all who wanted it and not just a selected crowd. And to add to this frustration, I get called from a recorded line to be told I am being cancelled from the service and whatever I had logged will still be sourced. Then when I further try and get clearer understanding from the online chat, I get a private call so that the call doesnt get recorded to that it cannot be taken to higher management should the need arise. Regarding dealing with clients that provide business, I would think that all calls should be recorded and not just selected ones. So what happens when a client asks to revert back to the call that took place at so and so date and time and GETMORE cannot find it? What excuse comes from there.</p> <p> </p> <p>I am an ex-employee who worked for this business and while I cannot lie that this is a good benefit to have, the service is not 100%. Anyone should be able to use the services offered regardless of their title. And clients should not be mislead and spoken to regarding this service on calls that are not recorded. Because in a business like this, calls are recorded for reference purpose which "MANAGEMENT" uses to support an argument.</p> <p> </p> <p>Being an ex-employee and knowing what the service offers, I WANT TO MAKE USE OF IT! But the management department clearly wont deal with people who know their stuff regarding the services nor will they deal with people who question them on certain things because they are always looking for ways to go around the issues instead of deal with it directly.</p> <p> </p> <p>So what happens now GETMORE?</p>