Extremely Bad Service

I got an upgrade of a new phone on Monday the 01/02/2016 which required a swim swap as i received a new sim card that fits the new phone. I called the call centre on Tuesday the 02/02/2016 for assistance in getting a sim swap. I was told that i will be assisted by the Sim Swap department which have working 8-5 working hours. I have been flagged as a customer that will get a response in the morning of Wednesday 03/02/2016. I have been calling since and asking what is the update since its close of business. I'm still waiting for assistance and really appalled at the service one can get just to get a Sim Swap. What makes me ore upset is that the more you call for assistance its like your case will be handled but NO.<br> <br>