Extremely Bad Service

I have been a loyal Cell C customer with 2 Cell C contracts for 2 years. I have a Data and voice contract. The whole country, almost the whole world is on lockdown because of this pandemic, the government is urging us to stay home and work from home if possible. Now I am trying to work from home but Cell C has blocked my Wifi from connecting to my Company VPN, how on earth is that possible. I called their technical support to unblock it, they can't, they have to escalate it to the back office, as they say, which I'm sure will only be worked on after a month. I am a paying customer and I deserve better service. The consultant I spoke to told me that there is no other way to escalate this as urgent, so in the meantime I cant work. Please look into this, I'm sure there's a law against what you are doing. You need to improve your service, this is just not on.