Extremely Bad Customer Service

<p>Please advise what kind of a company is this that does not have exception or escalations process, my phone had a problem and I was not using so often. Late December I took it for repairs and unfortunately forgot to remove the sim card. <br /> Cut long story the guy who was repairing my phone was hijacked and the was in the car and so I lost it.<br /> Bought a new sim card did not Rica it for swim swap and called customer service line to do swim swap and I was told I did not pass security questions since I could not remember some questions because of the technical problem of the phone which I already indicated. Spoke to the manager and explained my problem, advised me to go to the nearest Cell c store with ID and proof of address, arrived in Cell c carlton centre and the manager was rude and did not even care to hear my concern and was standing outside the store with some lady, I had follow him outside the store in order to speak to him only to tell me they will not help because there's only one number dialled in the last 3 months, tried to explain and did not even want to hear it.<br /> Called customer care again and my day was ruined even worse. Spoke to the agent who was just screaming in my ears like I'm dump or could not understand english repeating the same thing over and over " simple request, what is the way forward because I need that number, I've been using it for more ten years, like an idiot she was she just said I must get a new number. <br /> Requested to speak to the manager by the name of Lehlohonolo Mashilela (Cell C is still going to lose lots of customers because of *********** managers like Lehlohonolo) who told me there's nothing they can do for me, I requested contact for his line manager who said it's Sipho Mollo and he's not allowed to give me his details and there is no escalation process and it ends with him.</p> <p>I tried to indicate that I'm even willing to do an affidavit to confirm I'm the rightful owner of the number, what's even worse they confirmed the number has not been given to someone but I cannot do swim swap and no exceptions to the rule and no escalation process.</p> <p>I have used this number for as long as I can remember I need it.</p> <p>Can someone competent enough who understand client value call me and assist me with a swim swap.</p> <p> </p>