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Tshego M
1 reviews | Active since Nov 2022
07 Jun 2023, 10:17
Extreme incompetence by staff and company!!!
Cell C is frustrating, I've had enough with this company and their inconsistencies. They debit on the wrong days, they don't place EFT payments correctly. When I call customer care it's become useless because they only refer to the statement which is incorrect and the people there can't even analyze the statement correctly they'll yell you about the system. So basically we are being ****med here into paying for things that are incorrectly captured by their system. How can an installment suddenly increase after you paid all arrears? This is unacceptable
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Tshego M's updateReviewer Update
07 Jun 2023, 11:46That's the reference I use, 417.94 is the payment that was due for June and 348.99 is for July which is also incorrect because that means you charged me a late payment fee when my debit order date is now the 6th of every month. You did the same thing last month and said I owed you R678 or so. How in the world do you get to that when i made payments if not by debit order it would be EFT because you have a tendency of debitting on the wrong day.
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Tshego M's update07 Jun 2023, 11:46
Reviewer Update
That's the reference I use, 417.94 is the payment that was due for June and 348.99 is for July which is also incorrect because that means you charged me a late payment fee when my debit order date is now the 6th of every month. You did the same thing last month and said I owed you R678 or so. How in the world do you get to that when i made payments if not by debit order it would be EFT because you have a tendency of debitting on the wrong day.
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Tshego M's updateReviewer Update
07 Jun 2023, 11:47Properly check all payments for the year with debit order,EFT and cash payment that I made.
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Tshego M's update07 Jun 2023, 11:47
Reviewer Update
Properly check all payments for the year with debit order,EFT and cash payment that I made.