Extreme bad service even in the end

Item: Cell C
Rating: 1
Author: khotso L

Cell C is failing to cancel a month to month contract and after 20 days i'm now being told i was in arrears due content services i did not subscribe to 1.No electronic statements 2.in arrears for content services i did not subscribe to 3.being billed for May even though account was suspended on the 10th and it took 25 days to get any help Ref#180 ********** 64,180 ********** 84 and 180 ********** 77

Helpful (0)

Replies (3)

Cell C's replyOfficial

06 Jun 2018, 07:19

We are in receipt of your complaint and apologise for the inconvenience caused.

One of our consultants will contact you and assist.

Regards

Cell C | DA

Cell C's reply06 Jun 2018, 07:19

Official

We are in receipt of your complaint and apologise for the inconvenience caused.

One of our consultants will contact you and assist.

Regards

Cell C | DA

Cell C's replyOfficial

07 Jun 2018, 11:15

Lungile is attending to your query. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Cell C's reply07 Jun 2018, 11:15

Official

Lungile is attending to your query. Feedback will be provided as soon as possible.

Regards

Cell C | DA

khotso L's updateReviewer Update

07 Jun 2018, 16:45

I got a Call from Lungile and i'm now waiting for her to complete her investigations and return to me, now i have a case of one department not being aware of what another department is doing, cause in my inbox i'm now being threatened with collection by the collections department, i would laugh, but this is not funny at all, all along i could get my statements to be e-mailed, but collections can e-mail.

khotso L's update07 Jun 2018, 16:45

Reviewer Update