DS
Devaan S
1 reviews | Active since Aug 2010
07 Nov 2022, 13:35
Extra Unknown Charges
I’ve been charged after or just before my account was closed for reasons I’m unsure of. I had a debit order though. Why were any charges I may have had not taken by debit order? My credit score is being negatively impacted for nothing. I sent an email through the website and received no response.
Helpful (0)
Replies (18)0
Replies (18)
Cell C's replyOfficial
07 Nov 2022, 14:24Good day Devaan,
Thank you for contacting us regarding your cancelled contract that reflects in arrears.
Your query has been escalated to our Team and one of our Consultants will contact you to assist.
^TN
Thank you for contacting us regarding your cancelled contract that reflects in arrears.
Your query has been escalated to our Team and one of our Consultants will contact you to assist.
^TN
Best regards,
Cell C's reply07 Nov 2022, 14:24
Official
Good day Devaan,
Thank you for contacting us regarding your cancelled contract that reflects in arrears.
Your query has been escalated to our Team and one of our Consultants will contact you to assist.
^TN
Thank you for contacting us regarding your cancelled contract that reflects in arrears.
Your query has been escalated to our Team and one of our Consultants will contact you to assist.
^TN
Best regards,
DS
Devaan S's updateReviewer Update
08 Nov 2022, 07:51Good day.
What is the time frame in which I should expect a call?
What is the time frame in which I should expect a call?
DS
Devaan S's update08 Nov 2022, 07:51
Reviewer Update
Good day.
What is the time frame in which I should expect a call?
What is the time frame in which I should expect a call?
Cell C's replyOfficial
08 Nov 2022, 15:23Good day Devaan,
As per our records, our Team has made contact with you to assist with the matter. We thank you for affording us the opportunity to assist.
Regards,
^TN
As per our records, our Team has made contact with you to assist with the matter. We thank you for affording us the opportunity to assist.
Regards,
^TN
Best regards,
Cell C's reply08 Nov 2022, 15:23
Official
Good day Devaan,
As per our records, our Team has made contact with you to assist with the matter. We thank you for affording us the opportunity to assist.
Regards,
^TN
As per our records, our Team has made contact with you to assist with the matter. We thank you for affording us the opportunity to assist.
Regards,
^TN
Best regards,
DS
Devaan S's updateReviewer Update
14 Nov 2022, 08:41Please confirm that my payment has been received and that this matter is closed.
DS
Devaan S's update14 Nov 2022, 08:41
Reviewer Update
Please confirm that my payment has been received and that this matter is closed.
Cell C's replyOfficial
14 Nov 2022, 11:31Good day Devaan,
Your Cell C account has been closed, the payment of R 183.99 has been received and successfully allocated to account number ***.
Regards
^MN
Your Cell C account has been closed, the payment of R 183.99 has been received and successfully allocated to account number ***.
Regards
^MN
Best regards,
Cell C's reply14 Nov 2022, 11:31
Official
Good day Devaan,
Your Cell C account has been closed, the payment of R 183.99 has been received and successfully allocated to account number ***.
Regards
^MN
Your Cell C account has been closed, the payment of R 183.99 has been received and successfully allocated to account number ***.
Regards
^MN
Best regards,
DS
Devaan S's updateReviewer Update
14 Nov 2022, 11:32Thank you. This was a mark on my credit score as well. Can that be corrected, especially as the fault was not mine.
DS
Devaan S's update14 Nov 2022, 11:32
Reviewer Update
Thank you. This was a mark on my credit score as well. Can that be corrected, especially as the fault was not mine.
Cell C's replyOfficial
14 Nov 2022, 16:53Good day,
Our Team is currently working on the ITC update request and furnishing you with a paid up letter thereafter. This will be concluded in 24 to 48 working hours.
Regards,
^TN
Our Team is currently working on the ITC update request and furnishing you with a paid up letter thereafter. This will be concluded in 24 to 48 working hours.
Regards,
^TN
Best regards,
Cell C's reply14 Nov 2022, 16:53
Official
Good day,
Our Team is currently working on the ITC update request and furnishing you with a paid up letter thereafter. This will be concluded in 24 to 48 working hours.
Regards,
^TN
Our Team is currently working on the ITC update request and furnishing you with a paid up letter thereafter. This will be concluded in 24 to 48 working hours.
Regards,
^TN
Best regards,
DS
Devaan S's updateReviewer Update
22 Nov 2022, 10:42My credit score is showing 4 months in arrears where it was 3 months when this query started. The requested 48 hours have passed and this has not been corrected. Please call me.
DS
Devaan S's update22 Nov 2022, 10:42
Reviewer Update
My credit score is showing 4 months in arrears where it was 3 months when this query started. The requested 48 hours have passed and this has not been corrected. Please call me.
Cell C's replyOfficial
22 Nov 2022, 19:35Good day Devaan,
Please receive our apologies for the delay in resolving your query.
Our Legal Department is experiencing a backlog however, we have requested priority on the matter. Please do expect an update by the end of this week.
Regards,
^TN
Please receive our apologies for the delay in resolving your query.
Our Legal Department is experiencing a backlog however, we have requested priority on the matter. Please do expect an update by the end of this week.
Regards,
^TN
Best regards,
Cell C's reply22 Nov 2022, 19:35
Official
Good day Devaan,
Please receive our apologies for the delay in resolving your query.
Our Legal Department is experiencing a backlog however, we have requested priority on the matter. Please do expect an update by the end of this week.
Regards,
^TN
Please receive our apologies for the delay in resolving your query.
Our Legal Department is experiencing a backlog however, we have requested priority on the matter. Please do expect an update by the end of this week.
Regards,
^TN
Best regards,
DS
Devaan S's updateReviewer Update
12 Dec 2022, 11:15I am still getting calls from MBD! This situation is getting extremely frustrating. The error was on your side and I’m still dealing with a credit score mark and a collection agency.
DS
Devaan S's update12 Dec 2022, 11:15
Reviewer Update
I am still getting calls from MBD! This situation is getting extremely frustrating. The error was on your side and I’m still dealing with a credit score mark and a collection agency.
Cell C's replyOfficial
12 Dec 2022, 17:02Dear Devaan,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Collections Team to assist with your query.
We will revert back with feedback once received.
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Collections Team to assist with your query.
We will revert back with feedback once received.
^TM
Best regards,
Cell C's reply12 Dec 2022, 17:02
Official
Dear Devaan,
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Collections Team to assist with your query.
We will revert back with feedback once received.
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Collections Team to assist with your query.
We will revert back with feedback once received.
^TM
Best regards,
DS
Devaan S's updateReviewer Update
14 Jan 2023, 11:11I have a letter saying that my account was settled 22 Nov 22 and yet I am still getting calls from MBD
DS
Devaan S's update14 Jan 2023, 11:11
Reviewer Update
I have a letter saying that my account was settled 22 Nov 22 and yet I am still getting calls from MBD
Cell C's replyOfficial
15 Jan 2023, 12:17Hi Devaan Summers
Please forward the letter to *** and your contact details, so that we can assist.
^MP
Please forward the letter to *** and your contact details, so that we can assist.
^MP
Best regards,
Cell C's reply15 Jan 2023, 12:17
Official
Hi Devaan Summers
Please forward the letter to *** and your contact details, so that we can assist.
^MP
Please forward the letter to *** and your contact details, so that we can assist.
^MP
Best regards,
DS
Devaan S's updateReviewer Update
15 Jan 2023, 12:24Why? Why are you requiring me to put in more time and effort for an issue that was your mistake to begin with? You sent me the letter, you should have the letter. Now I’m being asked to jump through hoops to resolve an issue that lies with you and MBD.
DS
Devaan S's update15 Jan 2023, 12:24
Reviewer Update
Why? Why are you requiring me to put in more time and effort for an issue that was your mistake to begin with? You sent me the letter, you should have the letter. Now I’m being asked to jump through hoops to resolve an issue that lies with you and MBD.
DS
Devaan S's updateReviewer Update
16 Jan 2023, 10:19Someone please call me. I’ve been called by MBD twice today already.
DS
Devaan S's update16 Jan 2023, 10:19
Reviewer Update
Someone please call me. I’ve been called by MBD twice today already.
Cell C's replyOfficial
16 Jan 2023, 12:52Good day Devaan,
We have requested a call back from our Team.
Regards,
^TN
We have requested a call back from our Team.
Regards,
^TN
Best regards,
Cell C's reply16 Jan 2023, 12:52
Official
Good day Devaan,
We have requested a call back from our Team.
Regards,
^TN
We have requested a call back from our Team.
Regards,
^TN
Best regards,
DS
Devaan S's updateReviewer Update
16 Jan 2023, 12:54Yes please. Especially as I have been called a third time from MBD since.
DS
Devaan S's update16 Jan 2023, 12:54
Reviewer Update
Yes please. Especially as I have been called a third time from MBD since.
Cell C's replyOfficial
16 Jan 2023, 14:38This is noted.
Regards,
^TN
Regards,
^TN
Best regards,
Cell C's reply16 Jan 2023, 14:38
Official
This is noted.
Regards,
^TN
Regards,
^TN
Best regards,