CM
Comfort M

1 reviews | Active since Oct 2013

03 Mar 2015, 14:36

Extra charge

I have a contract with cell c and im gat vol as I am writing, the contract says I pay R50 every month and get 50 free minutes which they debit from my account every month, last year November debit order bounce back due to insufficient fund I then deposited that R50 the following day into cell c account. Month end of Feb they debited R124.99 when i asked why they tell me about a penalty fee of R70 that was charged when they didn't find money into my account and that was in Nov funny they decide to debit in Feb. I have many years using cell c as a contract and i never heard of the fee, there was a time i was unemployed and debit order would bounce back then i would pay after but there was no charge, wonder why it was not debited in December or January.Today I spoke to a consultant who told me about price increase of R5 as of month end of February and it was not in my contract I didn't know about. Cell C sucks big time wonder lot of people are complaining on the site. I cant wait for the contract to end and I am going to advice people to change to another service provider I mean if they increase every year how much people will pay for R50 contract in 10 years.

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Replies (1)
Cell C
Cell C's reply03 Mar 2015, 14:48
Official
Hello Alvinahkukukucom,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,