******ion!

i got a call from cell c offering me a mobile wifi router. The lady told me it was 2gb anytime & 3gb nighttime @ R169 per month. She told me the delivery guy would help me set it up, I repeatedly told her I did not want to pay anything above that R169 if I used up the 5gb I'd like to be cut off until the 5gb for the next month is loaded. Long story short, I received the router on the 17.02.2016 & it didn't connect so I read on the piece of paper it came with that it would connect 24hours after delivery. I tried the next day (18.02.2016z) & I was connected. On the 19th in the evening it started flashing red so I didn't use it the whole weekend. I called on Monday (22nd) & was told I used up the pro rata that was given to me for anytime & only left with nighttime. At about past 3am on Tuesday morning I tried to connect but I couldn't. I called in Tuesday morning to ask when the night time data came into effect & was told 00h00 to 07h00 & I then explained how I couldn't connect. I was told I had used up all my data & had started paying out of bundle rates & had reached my R2000 limit! How is that even possible when I didn't download anything & didn't run any updates? Please help.