******ING FROM CELL C

HI THERE, WELL REGARDS TO WHOM THIS MAY CONCERN

I HAVE A VERY SERIOUS BONE TO PICK WITH CELL C WITH REGARDS TO A CONTRACT I AM NOT USING AT THIS TIME. LAST YEAR I WAS RETRENCHED AND FELL BEHIND WITH PAYMENTS OF THE CONTRACT I HAVE WITH CELL C (THAT I DO NOT WISH TO HAVE NOR UPGRADE AND IS ALSO VERY MUCH EXPIRED!!!) AND SO I WAS NEVERTHELESS I WAS IN ARREARS, HOWEVER I FOUND EMPLOYMENT IN DECEMBER 2016 AND STARTED TO MAKE PAYMENTS TO PAY OFF THE ARREARS AMOUNT OFF SLOWLY BUT SURELY, I WAS TOLD THE ARREARS AMOUNT AT THAT GIVEN TIME WAS R 4741.00, THEREFORE PAYMENT OF R 700 EVERY MONTH WAS MADE FROM JANUARY 2017 TILL AUGUST 2017.

I STARTED TO NOTICE THAT THE BALANCE OWED WAS NOT DECREASING BY ANY MEANS OF MY PAYMENTS TOWARDS THE ARREARS AMOUNT AND EVERY MONTH I WOULD CALL CELL C CUSTOMER CARE QUERYING THE AMOUNT BUT WAS LEFT REALLY BAFFLED BY THE EXPLANTAION OF THE CUSTOMER CARE AGENTS AND THE ACCOUNTS AND LEGAL DEPARTMENT, BECAUSE IT SOUNDED VERY MUCH LIKE ******ION OF MONEY FROM A LOYAL CUSTOMER (WHO HAS BEEN WITH CELLC SINCE 2003). I ALSO HAVE ON NUMEROUS ACCOUNTS REQUESTED CANCELLATION OF THIS ACCOUNT SINCE I NO LONGER WANT IT AND SO I CAN ALSO PAY CELL C WHAT IS OWED TO THEM BUT WAS LEFT VERY ANGERED UPON DISCOVERY THAT THE ACCOUNT WAS NOT CANCELLED!!!!!!!

I HAVE RECENTLY CONTACTED THE LEGAL DEPARTMENT AND WAS TOLD UTTER ****, I AM IN NO WAY OR FORM GOING TO MAKE PAYMENTS TO CELLC UNTIL THIS MESS IS SORTED OUT AND THE CONTRACT IS CANCELLED AND THE RIGHT AMOUNT IS GIVEN TO ME. THEY HAVE SAID INSTALLMENTS ARE R 1200 (WHICH I UNDERSTAND), HOWEVER THEN THEY HAD TOLD ME THAT THE ACCOUNT IS SUSPENDED BUT ACTIVE!!!! AND SINCE I AM ONLY PAYING R 700 EVERY MONTH R 500 GETS CARRIED OVER TO THE FOLLOWING MONTH WHICH I ALSO UNDERSTAND BUT WHAT I COULD NOT WRAP MY HEAD OR RATHER MY BRAIN AROUND IS THE FACT THAT THEY THEN HAD TOLD ME THEY WERE STILL INVOICING ME, MY NORMAL SUBSCRIPTION AMOUNT WHICH IS R 412.00 (SO I RECALL), I AM FIRSTLY NOT USING THE CONTRACT BECAUSE IT IS SUSPENDED!!! AND WHY ON EARTH AM I BEING CHARGED MY SUBSCRIPTION FOR A SERVICE THAT I AM NOT USING AND WANT CANCELLED.