1 reviews | Active since Mar 2016
Extended Fibre Downtime
Hello CellC
Not so happy to have to revert to a public platform to be heard, but you suck!
Day 9 of ZERO fibre service, and less support from you.
Refer ticket numbers CF071431 and ISP-***.
Your agent has made it clear that it is “your policy not to credit downtime”. Well, I’m pretty sure the CPA disagrees!
With today being a Friday, I am somehow convinced that this will be another excuse for you.
Never mind the R100 a day I am forced to pay for mobile data while you are not doing anything to honour your side of our contract!
Answer me this, please: When will my fibre service be restored? Who will cover my additional expenses because of your failure? When will you credit me for the service fees you are deducting by debit order, but not delivering?
Unkind regards, Your ****ed off customer.
We apologize for the service you have experienced.
A follow up request has been sent to Fibre for further assistance.
^PN
We apologize for the service you have experienced.
A follow up request has been sent to Fibre for further assistance.
^PN
Kindly note that our Fibre team tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
^PN
Kindly note that our Fibre team tried reaching you with no success, please provide an alternative contact and convenient time to contact you via private reply.
^PN
We're sorry to hear that you feel this way about our service. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand. Your concerns have been noted and will be conveyed.
We are grateful that the issue has been resolved and we really appreciate you taking the time out to share your experience with us.
Regards
^GN
We're sorry to hear that you feel this way about our service. We strive to provide the best possible customer experience, and it's important to us that you have a positive interaction with our brand. Your concerns have been noted and will be conveyed.
We are grateful that the issue has been resolved and we really appreciate you taking the time out to share your experience with us.
Regards
^GN