BM
Buccy M
1 reviews | Active since Jan 2024
05 Jun 2026, 10:05
EXREMELY UNHAPPY
I have been receiving emails from Nimble group regarding a cell c account I paid in full in 2023 through MBD, I received a letter of demand last month from Nimble group and I am not sure why this account is being taken to different debt collection companies but it was paid in full and I have sent you guys my paid up letter from MBD in March 2024.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Jun 2026, 10:15Dear Buccy M,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience caused.
We acknowledge your concern regarding the account that was settled in full and the paid-up letter you previously submitted. We have escalated the matter for investigation with the relevant team to determine why further collection activity is still taking place. We appreciate your patience while this is being reviewed.
Regards,
Cell C | ZM
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience caused.
We acknowledge your concern regarding the account that was settled in full and the paid-up letter you previously submitted. We have escalated the matter for investigation with the relevant team to determine why further collection activity is still taking place. We appreciate your patience while this is being reviewed.
Regards,
Cell C | ZM
Best regards,
Cell C's reply05 Jun 2026, 10:15
Official
Dear Buccy M,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience caused.
We acknowledge your concern regarding the account that was settled in full and the paid-up letter you previously submitted. We have escalated the matter for investigation with the relevant team to determine why further collection activity is still taking place. We appreciate your patience while this is being reviewed.
Regards,
Cell C | ZM
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience caused.
We acknowledge your concern regarding the account that was settled in full and the paid-up letter you previously submitted. We have escalated the matter for investigation with the relevant team to determine why further collection activity is still taking place. We appreciate your patience while this is being reviewed.
Regards,
Cell C | ZM
Best regards,
Cell C's replyOfficial
08 Jun 2026, 12:17Dear Buccy M,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
Cell C's reply08 Jun 2026, 12:17
Official
Dear Buccy M,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
Cell C's replyOfficial
10 Jun 2026, 09:14Dear Buccy M,
Our team confirmed that the account has been closed off and a request for your ITC profile has been submitted.
Kindly note that the update takes up to 21 working days to complete.
Thank you for allowing us the opportunity to make this right for you.
Cell C | DA
Our team confirmed that the account has been closed off and a request for your ITC profile has been submitted.
Kindly note that the update takes up to 21 working days to complete.
Thank you for allowing us the opportunity to make this right for you.
Cell C | DA
Best regards,
Cell C's reply10 Jun 2026, 09:14
Official
Dear Buccy M,
Our team confirmed that the account has been closed off and a request for your ITC profile has been submitted.
Kindly note that the update takes up to 21 working days to complete.
Thank you for allowing us the opportunity to make this right for you.
Cell C | DA
Our team confirmed that the account has been closed off and a request for your ITC profile has been submitted.
Kindly note that the update takes up to 21 working days to complete.
Thank you for allowing us the opportunity to make this right for you.
Cell C | DA
Best regards,