MT
Mathapelo T

1 reviews | Active since Jun 2016

23 Jun 2016, 09:16

Exploiting customers and extreemely bad service

<p>I have a constant complaint about my airtime dissappearing and Cell c telling me that it is the internet. This is really rediculous and I will ensure that my family and friends do not use cell c at all. I will not upgrade my contract with them as well. WHAT THE HELL IS THIS!!!! </p>

0
Replies (4)
Cell C
Cell C's reply23 Jun 2016, 10:09
Official

You have come through to the correct platform for assistance. One of our consultants will contact you and assist.

We apologise for the delay and inconvenience caused.

Regards

Cell C | DA

MT
Mathapelo T's update23 Jun 2016, 10:33
Reviewer Update

This is really not on. I have been a loyal Cell C customer for years and to get my airtime worth R500 to disappear over night like this it not on.

Cell C
Cell C's reply26 Jun 2016, 11:53
Official

Skhumbuzo from the escalations team has attempted to contact you with no success. Please refer to the email sent to you.

Regards

Cell C | DA

MT
Mathapelo T's update30 Jun 2016, 09:00
Reviewer Update

Thank you Patrick for calling me back and trying all you can.

Clearly cell c is not prepared to refund my airtime. Its ok and I still stand by the fact that I will not be doing business with cell c again. I will port my number to another provider that values customers.