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Shaun S
1 reviews | Active since Jan 2021
28 Nov 2022, 16:31
Explanation?
I opened my contract 04/11/2020 and I was told it ended 04/11/2022 which is 24 months. I am being debited the full amount now which makes 24 days past my end of contract date. So I am essentially paying for 24 months and 24 days which is not what I signed for. Why am I not only being charged for the 4 days of the month instead of the 30 days? The end of the 24 months was 04/11/2022. Is this not *****ing? I am not upgrading or canceling. I was expecting to only pay for the 4 days and then my sim card (benefits/data and minutes). Please explain?
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Replies (10)SS
Shaun S's updateReviewer Update
28 Nov 2022, 19:21Thats the thing. It should already be on month to month as I didn't cancel or upgrade. I should only be paying for the Sim cards now and no longer the phone. I should be paying less from the 04/11/2022 yet that is not the case. But since you are so bad at looking after your customers I will be canceling contract tomorrow as I have only had a bad ex6over the last year. So sad since I've been with Cell C since 2011.
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Shaun S's update28 Nov 2022, 19:21
Reviewer Update
Thats the thing. It should already be on month to month as I didn't cancel or upgrade. I should only be paying for the Sim cards now and no longer the phone. I should be paying less from the 04/11/2022 yet that is not the case. But since you are so bad at looking after your customers I will be canceling contract tomorrow as I have only had a bad ex6over the last year. So sad since I've been with Cell C since 2011.
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Shaun S's updateReviewer Update
29 Nov 2022, 07:14Do you not understand. I did not want to cancel or upgrade. Give me your number so u can talk to you directly
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Shaun S's update29 Nov 2022, 07:14
Reviewer Update
Do you not understand. I did not want to cancel or upgrade. Give me your number so u can talk to you directly
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Shaun S's updateReviewer Update
29 Nov 2022, 08:02 The contract under the number *** expired on the 04/11/2022 so why am I not only being charged pro rata for the 4 days in November and then only being charged for the sim cards? Please do note that I did not want to CANCEL but to continue with the sim cards.
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Shaun S's update29 Nov 2022, 08:02
Reviewer Update
The contract under the number *** expired on the 04/11/2022 so why am I not only being charged pro rata for the 4 days in November and then only being charged for the sim cards? Please do note that I did not want to CANCEL but to continue with the sim cards.
Cell C's replyOfficial
29 Nov 2022, 08:10Hi Shaun,
Please note we have requested our team to contact you. please expect a call from us to assist.
^MN
Please note we have requested our team to contact you. please expect a call from us to assist.
^MN
Cell C's reply29 Nov 2022, 08:10
Official
Hi Shaun,
Please note we have requested our team to contact you. please expect a call from us to assist.
^MN
Please note we have requested our team to contact you. please expect a call from us to assist.
^MN
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Shaun S's updateReviewer Update
29 Nov 2022, 08:14You have said this before and it has never happened. I will very surprised if you actually contact me.
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Shaun S's update29 Nov 2022, 08:14
Reviewer Update
You have said this before and it has never happened. I will very surprised if you actually contact me.
Cell C's replyOfficial
29 Nov 2022, 08:44Our team will contact you to assist, we do apologize for the inconvenience caused.
^MN
^MN
Cell C's reply29 Nov 2022, 08:44
Official
Our team will contact you to assist, we do apologize for the inconvenience caused.
^MN
^MN
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Shaun S's updateReviewer Update
29 Nov 2022, 15:26Received a phone call and answered and no one spoke back. Still waiting to talk to someone
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Shaun S's update29 Nov 2022, 15:26
Reviewer Update
Received a phone call and answered and no one spoke back. Still waiting to talk to someone
Cell C's replyOfficial
29 Nov 2022, 15:57Call back has been requested, please expect a call from us to assist.
^MN
^MN
Cell C's reply29 Nov 2022, 15:57
Official
Call back has been requested, please expect a call from us to assist.
^MN
^MN
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Shaun S's updateReviewer Update
05 Dec 2022, 08:21I am still waiting for my phone call from the billing department. I was told they would call me either Thursday or Friday. I am not going to pay my account until the issue is resolved. Case No. ***
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Shaun S's update05 Dec 2022, 08:21
Reviewer Update
I am still waiting for my phone call from the billing department. I was told they would call me either Thursday or Friday. I am not going to pay my account until the issue is resolved. Case No. ***
Cell C's replyOfficial
07 Dec 2022, 10:27Hi Shaun,,
As per our records our consultant has made contact with you and assisted regarding your account query. Regards
^TM
As per our records our consultant has made contact with you and assisted regarding your account query. Regards
^TM
Cell C's reply07 Dec 2022, 10:27
Official
Hi Shaun,,
As per our records our consultant has made contact with you and assisted regarding your account query. Regards
^TM
As per our records our consultant has made contact with you and assisted regarding your account query. Regards
^TM