Explained contract incorrectly and poor service

Cell C has damaged their reputation time and time again with me. <br> <br> The latest complaint is I upgraded my contract and the agent from the call centre explained that on the Epic 200 contract I could buy SMS/data bundles using the airtime. I then phoned the call centre to ask how to do this and I was told I couldn't convert it. The contract is now useless to me as I mainly use SMSs/data - which are extremely expensive out of bundle. <br> <br> So I now have to pay R500 per month PLUS buy data bundles.<br> <br> When I asked them what they planned to do about it as they misinformed me I had the phone put down on me. When I phoned back and asked to speak to a supervisor I was put on hold until the phone was eventually put down on me. <br> <br>