Expired contract that keeps adding costs to the debt

Good morning

I have been contacting CellC since August 2018.

Today 19 October 2018 @ 11:30 I spoke to a Retain department consultant (Thandeka).

They refuse to terminate/cancel my contract which expired on 15 October 2018.

I had this contract since 2007 and this year I have had problems and owe 3 months, for the first time since the 11 years. I have had serious financial and domestic problems that I even had a nervous breakdown and was admitted at a Psychiatric Hospital.

I asked that because I can't afford to pay the full R1530 as they request (which I made arrangements to pay off). They should terminate the contract as it adds more burden on me and I don't enjoy any benefits at the moment, she refused telling me they need full amount otherwise the contract continues on month to month basis. This means they will continue to charge and I will not see the end of this contract.

I am very dissatisfied with this service.