********** Experience – Avoid Cell C at All Costs!

I am absolutely appalled by the service and communication from Cell C. My ordeal began on September 9, 2024, when I visited the Trade Route Mall branch to request a settlement fee. I paid the fee following the consultant’s instructions—only to later discover that I was supposed to provide a cancellation letter on company letterhead. Instead, the amount just sat as a credit balance.

Then, about a month later, my dedicated phone account (which held no other funds) was debited again. I had already fully settled my contract, yet due to a failed debit order, I ended up paying extra fees charged by both my bank and Cell C. On October 9, 2024, I was forced to make an additional payment to “update” my credit balance and cover yet another fee resulting from a simple reference number error. This was beyond frustrating.

The nightmare continued on November 29, 2024—despite my contract being cancelled, Cell C attempted to debit my account yet again. Their customer care could not provide a clear explanation, only claiming that the charge was for “benefits” I never received, especially since my number had already been moved to prepaid service. After complaining, I was coerced into paying this mysterious charge and repeatedly demanded written confirmation that my account was clear and my contract cancelled. No one ever provided it.

Even after all this, on December 5, 2024, and again on February 1, 2025, Cell C tried debiting my account with the same baseless reasoning about benefits. Despite sending multiple emails and making numerous phone calls since October 2024, no one at Cell C has been able to give me a proper explanation or resolve the issue.

This relentless series of unauthorized debits has not only affected my finances but also tarnished my credit score and credibility with my bank. It’s clear that Cell C doesn’t care about their customers once a sale is made. Their incompetence—from branch staff to managers who never follow up—is simply unacceptable.

I demand an immediate resolution and a formal apology for this ********** experience. If this issue isn’t sorted out immediately, I will be taking legal action against Cell C. Save yourself the headache and steer clear of this network provider!

— A Deeply Frustrated Customer