Existing Cell C client treated horribly!

I have been due for an upgrade for a couple of months now - but was waiting for the ideal contract to upgrade to.<br> <br> I was contacted by Riaz in Sales Durban, who went out of his way, and with a beyond friendly demeanour.<br> <br> The credit department refused to approve my new contract - citing unafordability. Which if you earn a salary of R20k a month is rather unbelievable - seeing that the current contract I have I am paying only R40 less than the contract requested.<br> <br> After being requested to send all my documents - bank statements and payslips, they still continue to refuse my contract.<br> <br> With the difficulty in the credit department - my once very nice sales agent now barely replies and ignores my requests for information.<br> <br> Also, it has been said that my ITC came back with a low score - I have pulled through 2 reputable companies my score and it came back exemplary. <br> <br> I would like someone in the credit department to give me answers as to what really is going on. As nobody is allowed to tell my why the affordability is so low - and I myself cannot contact the credit department.<br> <br> I have phoned head office, who also do not call back as they promised. <br> <br> I would ideally want to stay with CellC