exhausted and disappointed

I was assisted by Ntibi who went out of her way to assist me with the debit order, seeing that your offices kept debit from my old account, which is now closed.

To my surprise I have yet received the latest statement, showing another charge for a failed debit order on 2 June 2026.

Honestly this debit order issue is exhausting, and cannot keep trying to resolve the same matter for so long. We are all adults, and your system is controled by adults. How can you fail to resolve something that which allows you to make profit and add to your staff salaries?

Also resolving this issue is consuming my time at work, as I have to keep taking calls in which can put me in a very serious trouble with my employer.

Can I humbly request Cell c to do right by me and fix this issue urgently please.