Exclusive Escalations |

Dear Cell C Team, I recently received an email from Karabo in the Exclusive Escalations Department, informing me that Cell C is currently conducting an audit review and has identified an overpayment on my Cell C ***.

As per the instructions in the communication, I attempted to respond to *** with my banking details in order to facilitate the completion of the audit and refund process. However, my response consistently bounces back with an error message indicating that the email address entered could not be found.

Could you kindly confirm the correct contact email address or provide me with an alternative method to securely submit the required details? Please also confirm that my case has been logged so that the refund process can proceed without further delay.

Thank you for your assistance, and I look forward to your prompt feedback.