JH
Jazzman H
1 reviews | Active since May 2020
14 Oct 2024, 19:49
Excess billing
I have a contract with Cell c. When I took out the contract I was using a certain bank and couple of months down the line I called Cell c customer service to inform them that the bank account in question is no longer in use & I would be paying via EFT of which I have been doing for eleven months now, they sent me banking details to make the payment. Cell c havent been sending me statements since inception of the contract. I called customer service in October 2024 requesting a statement & when I got the bill it contained an extra charge of failed debit orders. I called customer service to querry the amount to no avail or any resolvement. I feel that somebody didnt do their job to update the system & they are taking me for a ride. The matter is with ICASA & I hope I will get closure to the matter
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
14 Oct 2024, 20:18Dear Jazzman,
Thank you for reaching out to us.
We apologize sincerely for the frustration and inconvenience you've encountered throughout your interactions with us. Your experience does not reflect the standard of service we strive to uphold.
Kindly provide your ID number via private reply.
Regards,
Cell C | PN
Thank you for reaching out to us.
We apologize sincerely for the frustration and inconvenience you've encountered throughout your interactions with us. Your experience does not reflect the standard of service we strive to uphold.
Kindly provide your ID number via private reply.
Regards,
Cell C | PN
Best regards,
Cell C's reply14 Oct 2024, 20:18
Official
Dear Jazzman,
Thank you for reaching out to us.
We apologize sincerely for the frustration and inconvenience you've encountered throughout your interactions with us. Your experience does not reflect the standard of service we strive to uphold.
Kindly provide your ID number via private reply.
Regards,
Cell C | PN
Thank you for reaching out to us.
We apologize sincerely for the frustration and inconvenience you've encountered throughout your interactions with us. Your experience does not reflect the standard of service we strive to uphold.
Kindly provide your ID number via private reply.
Regards,
Cell C | PN
Best regards,
JH
Jazzman H's updateReviewer Update
15 Oct 2024, 11:02***
JH
Jazzman H's update15 Oct 2024, 11:02
Reviewer Update
***
Cell C's replyOfficial
15 Oct 2024, 11:54Dear Jazzman,
Thank you for providing your ID number. We have escalated your query to our support team for further investigation into the extra charges you've mentioned. Please accept our sincere apology for the inconvenience and substandard service you have encountered. We are committed to resolving this matter swiftly.
Kind regards,
Cell C | GM
Thank you for providing your ID number. We have escalated your query to our support team for further investigation into the extra charges you've mentioned. Please accept our sincere apology for the inconvenience and substandard service you have encountered. We are committed to resolving this matter swiftly.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply15 Oct 2024, 11:54
Official
Dear Jazzman,
Thank you for providing your ID number. We have escalated your query to our support team for further investigation into the extra charges you've mentioned. Please accept our sincere apology for the inconvenience and substandard service you have encountered. We are committed to resolving this matter swiftly.
Kind regards,
Cell C | GM
Thank you for providing your ID number. We have escalated your query to our support team for further investigation into the extra charges you've mentioned. Please accept our sincere apology for the inconvenience and substandard service you have encountered. We are committed to resolving this matter swiftly.
Kind regards,
Cell C | GM
Best regards,
JH
Jazzman H's updateReviewer Update
15 Oct 2024, 13:53Customer service just called me & was given another reason for the extra charges "I did not pay the full amount on my bill its no longer failed debit orders". The short fall comes from Cell c not sending me statements I was not even aware my contract went up from R499 to R510 of which I dont have a problem paying. Matter is still not resolved as Cell C agents are very arrogant.
JH
Jazzman H's update15 Oct 2024, 13:53
Reviewer Update
Customer service just called me & was given another reason for the extra charges "I did not pay the full amount on my bill its no longer failed debit orders". The short fall comes from Cell c not sending me statements I was not even aware my contract went up from R499 to R510 of which I dont have a problem paying. Matter is still not resolved as Cell C agents are very arrogant.
Cell C's replyOfficial
15 Oct 2024, 14:16We apologize for the unpleasant experience and any inconvenience. Would you like us to send you a statement so you can view your account's billing?
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply15 Oct 2024, 14:16
Official
We apologize for the unpleasant experience and any inconvenience. Would you like us to send you a statement so you can view your account's billing?
Cell C | MP
Cell C | MP
Best regards,
JH
Jazzman H's updateReviewer Update
15 Oct 2024, 21:43Another one bites the dust
JH
Jazzman H's update15 Oct 2024, 21:43
Reviewer Update
Another one bites the dust
Cell C's replyOfficial
16 Oct 2024, 07:41According to our support team, the matter is still under review as they are conducting the necessary checks and balances on your account. We understand the importance of resolving this quickly and will provide further feedback as soon as the verification process is completed.
Kind regards,
Cell C | GM
Kind regards,
Cell C | GM
Best regards,
Cell C's reply16 Oct 2024, 07:41
Official
According to our support team, the matter is still under review as they are conducting the necessary checks and balances on your account. We understand the importance of resolving this quickly and will provide further feedback as soon as the verification process is completed.
Kind regards,
Cell C | GM
Kind regards,
Cell C | GM
Best regards,
Cell C's replyOfficial
20 Oct 2024, 10:40Hi Jazzman,
Our Support Team has been unable to reach you to assist with your billing query. Please confirm the number we can reach you on OR the best time to contact you.
Kind regards,
Cell C | NZ
Our Support Team has been unable to reach you to assist with your billing query. Please confirm the number we can reach you on OR the best time to contact you.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply20 Oct 2024, 10:40
Official
Hi Jazzman,
Our Support Team has been unable to reach you to assist with your billing query. Please confirm the number we can reach you on OR the best time to contact you.
Kind regards,
Cell C | NZ
Our Support Team has been unable to reach you to assist with your billing query. Please confirm the number we can reach you on OR the best time to contact you.
Kind regards,
Cell C | NZ
Best regards,
JH
Jazzman H's updateReviewer Update
20 Oct 2024, 13:12That is another issue with Cell c, I battle with network on a daily basis one can imagine how many more important calls have I missed.
JH
Jazzman H's update20 Oct 2024, 13:12
Reviewer Update
That is another issue with Cell c, I battle with network on a daily basis one can imagine how many more important calls have I missed.
Cell C's replyOfficial
20 Oct 2024, 14:15Do you have another number we can try contact you on again?
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's reply20 Oct 2024, 14:15
Official
Do you have another number we can try contact you on again?
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's replyOfficial
20 Oct 2024, 14:17We sincerely apologize for the unpleasant experience and any inconvenience this may have caused. Please provide an alternative number we can reach you on OR the best time to contact you. Our Team is ready to help resolve the issue as quickly as possible.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
Cell C's reply20 Oct 2024, 14:17
Official
We sincerely apologize for the unpleasant experience and any inconvenience this may have caused. Please provide an alternative number we can reach you on OR the best time to contact you. Our Team is ready to help resolve the issue as quickly as possible.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
JH
Jazzman H's updateReviewer Update
20 Oct 2024, 15:27Three appologies since beginning of conversation ai I give up. I dont have any another number just clean up your house to avoid all the inconvienences, but just know I am jumping ship. Not happy at all
JH
Jazzman H's update20 Oct 2024, 15:27
Reviewer Update
Three appologies since beginning of conversation ai I give up. I dont have any another number just clean up your house to avoid all the inconvienences, but just know I am jumping ship. Not happy at all
Cell C's replyOfficial
20 Oct 2024, 16:18 Our Support Team will try dialling your number a multiple times in order to increase the likelihood of reaching you successfully and making this right for you.
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's reply20 Oct 2024, 16:18
Official
Our Support Team will try dialling your number a multiple times in order to increase the likelihood of reaching you successfully and making this right for you.
Cell C | NZ
Cell C | NZ
Best regards,