exceptionally bad service

<p>Goodday, I bought a home router by cell c parow in may 2017. ever since then I have been having problems with it. I have probably phoned more than 10 times their call centre everyone promising the same thing. that it will work once I put the phone down which it does for about 5 minutes then I'm just stuck with the same problem all over again. my lte light on my modem keeps going on. when I put the router on it goes blue for 5 minutes then it goes red. I phoned in last month and they told me to update my firmware, which I did. I put the phone down and the light goes red again. tonight one of the technical support members tell me to connect on the internet to the router. I do absolutely everything he says [ this after I spoke to two other consultants who hanged up on me because I asked to speak to a manager or someone higher] I did what he suggested and asked if it still doesn't work am I allowed to cancel he says yes mam but you will pay a cancellation fee?????? really for a product that is faulty I'm going to pay for????? all this and the lte light is once again red. ive been getting billed my full premium per month and am told I will pay a cancellation fee as if its my fault the router does not work. all I want is to cancel this contract</p>