EXCEPTIONAL POOR SERVICE - INCORRECT CELL CONTRACT

My journey started approximately 2 months ago when I upgraded one of my contracts ***. I asked that the upgrade is done on the same contract as the previous contract with 100 sms, 100 minutes and 100 data. My son told me after approximately a month that he received R100 airtime and I did not believe him as I was not aware of such a contract offer. I however did not check and the next month when he complaint again I checked the phone and found that most definitely R100 was allocated. <br> o I logged a complaint on the 2nd December (***) and was promised that the back-office will contact me within 3 days. <br> o I phoned on the 10th December and was transferred to 4 people (Antonie, Torenzo, a male from Upgrade dept and a male from the Collection dept) who tried to transfer me to Helen (Supervisor - Upgrade department) - on the calls and on hold for 33minutes with no luck<br> o I phoned the number 084 145 (option2) provided by the last person I spoke to and was holding on for 7 minutes - unanswered call<br> I emailed my complaint on the 10th December and rec an auto response that email will be answered within 48 hours. To date I received no response on this email. Frustrated!!