Excellent Service Cell C Cape Gate

Cancelling a cell contract is always a pain, but personal customer service with a passion and a smile, turned this experience around. I wanted to cancel my contract - least pain is to do a walk in at a normal sales point and ask one of the personnel to do the phoning on your behalf. Cape Gate personnel were great - it took them quite a couple of calls, holding on, staying good, answering the same questions over and over again on my behalf and then still apologise to me for the inconvenience. They were amazing, and I will definitely pop in at the shop every time I visit Cape Gate. Sad to say that Cell C still deducted an extra month from my account, acknowledge it, is willing to do the payment, but then only if I am willing to send then 3 months of my bank statements to proof the correct account number - the same number they used to do the deducting from me for many many years.

Altus Erasmus