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Adrian D

1 reviews | Active since Nov 2017

16 Nov 2017, 06:53

"Excellent" feedback from Cell C

Is it the norm or some kind of acceptable practice that the Legal department have no courtesy to respond to an e-mail that was sent on the 6th of November 2017? Let's just ignore the fact that in the days prior to sending the e-mail, I made more than 4 calls to the Legal department and each of them I had to hold on for a MINIMUM of 30 minutes while you can hear the line beeping every few minutes- calls being transferred perhaps?

Hello Peter asks that we be very specific and detailed in our review, all well and good but there is no way I will be going through all the details for an issue that has been going on since July 2017 and has been explained more than necessary to so called "agents.

Before some bright spark in Cell C tries to call me, have the decency to respond to an e-mail 1st!

0
Replies (15)
Cell C
Cell C's reply16 Nov 2017, 07:40
Official

Good morning Adrian

Do not despair, we will assist and we'll address the matter with our legal team to have this kind of behavior rectified. Apologies for the poor service.

One of our team members will contact you during the course of the day.

Regards

Cell C | PN

Best regards,

AD
Adrian D's update16 Nov 2017, 14:34
Reviewer Update
After 5 months, going through numerous agents and getting no joy at all, Moses has finally resolved my issue in less than 24 hours. Thank you.
Cell C
Cell C's reply16 Nov 2017, 14:48
Official

Good afternoon Adrian

We are glad to hear that Moses has assisted you. Have a great day.

Regards

Cell C | MM

Best regards,

AD
Adrian D's update16 Jan 2018, 12:28
Reviewer Update
Dear Cell C, Moses was a lot of help, but it seems as if it was for nothing. In December I got a call from your debt collection agency. I had the annoying task of explaining the entire issue again, which I did. Today however I receive a SMS stating that you people require urgent payment to avoid legal action, urgent payment for what???????? This is getting extremely annoying and I am getting sick of it. I suggest you look into your systems or staff, even both for that matter and sort this **** out. Clearly the incompetence filters to all branches of your organization!
Cell C
Cell C's reply16 Jan 2018, 13:43
Official

Our records does not indicate any amount due. We will follow this up with our legal department and provide feedback as soon as possible.

Apologies for any inconvenience caused by this.

Regards

Cell C | DA

Best regards,

AD
Adrian D's update16 Jan 2018, 13:46
Reviewer Update
Please escalate your records to you debt collection agency. This was requested in December already! I also require a confirmation sms/e-mail to say this is cleared on all relevant parties side (Cell C, debt collection agency) and whom ever else is involved. This is going to be the last time i hear of this issue again.
AD
Adrian D's update06 Feb 2018, 12:03
Reviewer Update
Dear Cell C, It seems as if no one passes messages around or you guys just don't care. At my last conversation with Ma****ng. He was going to sort this issue out. Clear it this has not been done, yet again I received a message from your debt collection agency. This entire issue started with your agents giving me incorrect information. This seems to be a norm around your workplace, when i spoke to Moses- incorrect and partial information. If this issue has been sorted out on your side, please get hold of your debt collection agency and clear this on their side. It is frustrating beyond belief to have this going on for so long. Again, I want confirmation by C.OB. today that this has been cleared on all parties side.
Cell C
Cell C's reply06 Feb 2018, 12:31
Official

Good afternoon Adrian

We have escalated this matter for further assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 Feb 2018, 12:37
Official

Maropeng contacted you and confirmed that your ITC profile has been updated.

Regards

Cell C | PN

Best regards,

AD
Adrian D's update16 Mar 2018, 15:09
Reviewer Update
Dear Cell C, Please e-mail me a confirmation letter stating that BOTH lines have been cleared and this issue is closed off. I am still bombarded with SMS's and phones calls from Nudebt on behalf of Cell C and this is incredibly annoying. I do not want another phone call, just a simple letter from yourselves e-mailed to me clearing this issue once and for all. I need this e-mail by C.OB. today!
Cell C
Cell C's reply16 Mar 2018, 15:19
Official

Noted.

Regards

Cell C | PN

Best regards,

AD
Adrian D's update16 Apr 2018, 09:04
Reviewer Update
Dear Cell-C, Exactly one month ago I made a simple request for a letter confirming all has been cleared. Do you not have my e-mail address? I am still getting calls from Nudebt Management regarding my account that has been handed over. They are requesting confirmation from me. Which funny enough I requested from you. Please have this sent to me today before lunch.
Cell C
Cell C's reply16 Apr 2018, 10:02
Official

We have requested Maropeng to contact you and assist with the paid up letter.

Regards

Cell C | DA

Best regards,

AD
Adrian D's update26 Apr 2018, 12:31
Reviewer Update
Cell-C, are your e-mail systems down? I am requesting E-MAIL CONFIRMATION that both of these accounts are cleared and closed for the last 3 months! take note that this is the 3rd request for a simple e-mail, which evidently is not that simple. I am still bombarded with calls and sms's from Nudebt which is extremely frustrating. send me a confirmation e-mail ASAP, you have all my details on hand, my e-mail address can be picked up from this Hello Peter profile just in case you can't find it! I have requested this info from you 3 times already, is there a specific reason why it has not been sent through???????????
Cell C
Cell C's reply26 Apr 2018, 15:00
Official

Good afternoon Adrian

The email has been sent by Maropeng.

Regards

Cell C | PN

Best regards,