Excellent customer service

If Excellent customer service champion was a person, it will definitely be Thabisile Ngcobo. She continuously excel. She has gone beyond her duties. She solved a 2year problem in few weeks. Done her investigations, called back with a positive feedback. It is very hard to find such a gem.

In customer services you need to have patience, intellect, integrity, be innovative, ability to sooth an irate customer, have great listening skills, and know how to solve a customer. She has done retention department duty to retain a customer, better than agents working in Retention department. She can multitask! That's called first call resolution. Thabisile possess all of those. Her intelligent and love of her job derseves applause, recognition plus a promotion.

I can even go as far as her character. She has charisma and jovial. You feel calm and happy when you're done talking to her. That is rare in customer service field. Please give her a raise, bonus and a promotion.

Thank you Thabisile Ngcobo as you surpassed all your colleagues we've dealt with before you. Now let me go buy another Cell C Sim.

NB: Gwen Nconco says "Inkosi ikubusise, iphinde ikwandisele. Ngikufisela okuhle, nokukhanyayo kuphela"