Excellent customer service

<p>I would like to say think you to the two gentlemen working at Cell-C for their excellent customer service</p> <p> </p> <p>On the 29/06/2016 I called in at the customercare with a query of been billed on my airtime for logging into</p> <p>the internet instead of been billed on the BONUS AIRTIME.</p> <p>A gentleman by the name of FUNA BIYELA from the Durban branch really tried he’s level best to assist even if the matter was beyond he’s control. He went the extra mile to investigate what went wrong from the day I was charged up until the last day I was charged and log a call then sent me the ref. number via an sms. In the process of he’s investigation, he was always updating me on what he’s was doing and not just leaving me hanging. He was also patient with him and really listened to what I heard to say without interrupting me and for that SIR I respect you dearly.</p> <p> </p> <p>I called in again on the 04/07/2016 spoke to lady by the name of NTOKOZO, Ag shame she couldn’t assist me but I feel that she could have done better then argue with me, however I was transferred to the supervisor by the name of ATWELL ZONDO</p> <p>He went back to investigate the matter ,calculated the airtime that I was changed instead of the BONUS AIRTIME and refunded me the airtime.</p> <p>Even though the person who was handling my query at the back office did not do the job well, in which this is what Cell-C needs to look into.</p> <p>They didn’t investigate properly and they didn’t even bother to send nor call for feedback.</p> <p>I was really frustrated at first but ended the call as a happy customer and not because of the airtime refunded back but because of how Mr A. ZONDO handled my query. He was Professional and patient. Even when the our line got cut off, he tried calling me back up until he was able to the hold of me.</p> <p> </p> <p>To both Mr FUNA BIYELA and Mr ATWELL ZONDO, Thank you very much gentlemen for your excellent and good customer services.</p> <p> </p> <p>Kind Regards</p> <p>Mr Jack Moiloa</p>