1 reviews | Active since Jan 2017

10 Jul 2018, 14:24

Every you touch is ****

Every aspect of Cell C is ****. From the Signal all the way to the accounts department. In february 2018 i got a notification to say that Cell C had taken over all contracts from iConnect. I got an email in march for payment- which i paid. I was having connection issues and i called to log a complaint and found out that Cell C had disconnected me. I didnt ask to be disconnected or did i ask to stop the account. This was a mistake on Cell Cs behalf. It took a month to try get the status of the account reconnected. I eventually had to apply for another service provider through Vumatel and I got a call from then stating that I didnt have a ISP. This was a battle to get this done due to Cell C, Cell C had decided to give me a SECOND fiber line and then charge me a re connection fee and an installation fee. I disputed the invoice and was pleasantly surprised to get sent a credit note for +/- R600 owning to me. Thursday i get a Arrears notification and demanding i pay R192 or get handed over and face legal proceedings. Friday i call to query the invoice and got a very surprised reaction from Wynand in Fiber saying your account is a mess. He asked me to give him an hour to sort out the issue. 5 DAYS have gone by and I haven heard a peep.

Cell C - I dont want a response.I just want everyone to see how **** you are as a service provider.

0
Replies (8)
Cell C
Cell C's reply10 Jul 2018, 14:37
Official

Good afternoon Gregg

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

's update10 Jul 2018, 15:02
Reviewer Update
Nobody will respond or return the call guaranteed.
Cell C
Cell C's reply12 Jul 2018, 07:32
Official

Lungi contacted you and provided interim feedback.

Regards

Cell C | PN

's update12 Jul 2018, 08:39
Reviewer Update
Interim feed back was escalated to fibre...... 2 days ago
Cell C
Cell C's reply12 Jul 2018, 08:59
Official

Yes, it was sent on the 10th and feedback will be provided.

Regards

Cell C | PN

Cell C
Cell C's reply12 Jul 2018, 08:59
Official

Yes, it was sent on the 10th and feedback will be provided.

Regards

Cell C | PN

's update12 Jul 2018, 09:06
Reviewer Update
TWO DAYS AGO....... How slow are you people????
Cell C
Cell C's reply12 Jul 2018, 12:39
Official

Lungi confirmed that she provided you with the feedback she received from MyFibre.

Regards

Cell C | PN