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Robert C

1 reviews | Active since Mar 2009

07 Sept 2017, 15:10

even if you cancel your contract we will continue to bill you

gave notice to cancel contract 1 august 2017 for cellphone number ********** 088. Received an sms confirm cancellation on 1 August 2017. Received a bill charging for epic 150 contract for the period 1 September 2017 to 30 septembver 2017. Was billed for cli for period 1 September 2017 to 30 september 2017. was billed for a whatsapp for the period of 1 september 2017 to 30 september 2017. When the contract expires in means it ends. If the statement stated that the billing was for the period 1 August 2017 to 31 August 2017 i would not have a query and would pay quiet willingly. But the statement for each line item i am querying states it is for he period 1 september 2017 to 30 september 2017 which is a completely different billing cycle

0
Replies (17)
Cell C
Cell C's reply07 Sept 2017, 15:17
Official

Good afternoon Robert

As per the terms and conditions, there is a one month notice period for cancellation. We'll get one of our team members to contact you and provide clarity. Do expect communication.

Regards

Cell C | PN

RC
Robert C's update07 Sept 2017, 17:12
Reviewer Update
notice was given on 1 august 2017 Your billing was for the period 1 september 2017 to 30 september 2017 as per your statement whicj clearly indivcates it was outside of your contract period. I will be shortly given notice on my remaining contracts with yourselves good riddance
RC
Robert C's update11 Sept 2017, 16:06
Reviewer Update
Still no contact from Cell C This was not unexpected
RC
Robert C's update12 Sept 2017, 16:57
Reviewer Update
Still no contact from Cell C This was not unexpected
Cell C
Cell C's reply14 Sept 2017, 08:34
Official

Kindly respond to the email Moses sent for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply14 Sept 2017, 08:36
Official

The email was sent on the 7th of September at 17:49 PM and Moses has not received any feedback from you.

Regards

Cell C | PN

RC
Robert C's update14 Sept 2017, 09:29
Reviewer Update
do not lie to me. Emails were sent directly to Moses on 11 September 2017 at 15h28 and again on 12 September 2017 at 16h56
RC
Robert C's update14 Sept 2017, 09:31
Reviewer Update
Moses also rep**** on 12 September 2017 at 17h01 The emails were sent to the following email address : **********
RC
Robert C's update14 Sept 2017, 09:34
Reviewer Update
seven days later and still not resolved
RC
Robert C's update14 Sept 2017, 09:35
Reviewer Update
is there an Ombudsman where this can be taken up
Cell C
Cell C's reply14 Sept 2017, 10:09
Official

The first email was sent on the 7th at 17:49 PM, which is not a lie.

Moses will contact you shortly.

Regards

Cell C | PN

RC
Robert C's update14 Sept 2017, 10:26
Reviewer Update
The lie is Moses had received feedback from me on the 11th and 12th which you stated he had not received any feedback from me
RC
Robert C's update14 Sept 2017, 16:50
Reviewer Update
time is 16h49 still no contact from Moses
RC
Robert C's update14 Sept 2017, 16:51
Reviewer Update
IS Moses Email still **********
RC
Robert C's update14 Sept 2017, 16:52
Reviewer Update
IS Moses Email stillmdotmo***engatcellcdotcodotza
Cell C
Cell C's reply15 Sept 2017, 09:26
Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

RC
Robert C's update15 Sept 2017, 09:28
Reviewer Update
Spoke to Moses this morning. My view point remains unchanged. I understand that subscriptions are collected in arrears however the Invoice for the arrears should reflect that. The invoice if it is for the period 1 August 2017 to 31 August 2017 the invoice should show the billing is for 1 August 2017 to 31 August 2107 not 1 September 2017 to 30 September 2017