Escalations escalations and nothing being resolved! ?

I have been going through this with cell c for almost two months now! Its one escalation after the other and nothing being resolved...

I called in regarding an over charge and i got a call from Cell c saying that I will be credited the amount that I over paid, next i got a message saying that my contract has been upgraded and I recieved data minutes and sms’s and i called in and they told me that it had to be done in order for me to be put on the original package that I requested. Later someone from Cell c called me and told me that I will be charged pro rata for the data and if I do not want to be charged for it I should wait until he escalated the issue and for it to be sorted out. I was not going to pay for cell c’s mistakes so i logged a hello peter complaint and someone then called me and said that I do not have to worry about that pro rata amount and that he will personally sort out my account, he said that he will set a reminder for the 7th of April 2019 to check if the credit was app**** on my account and if its not fixed he will make sure its sorted and he will call me to assure me that everything is sorted out I told him that i will also call to check if it’s sorted out.

Today is the 9th April 2019 I recieved no call so I called in to check and the consultant sent me a statement which shows the amount due at the end of April 2019 and I am still being charged the same amount. I then called again to confirm the statement and I asked the consultant if there is no one that I can talk to and she said no the only thing she can do is escalate the matter.

I am tired of Cell c’s escalations, as nothing is being resolved.

IF CELL C CAN NOT RESOLVE THIS PROBLEM THEY SHOULD PLEASE CANCEL THE CONTRACT AND TAKE BACK THEIR PHONE I HAVE REALLY HAD IT!