Escalation Time

Item: Cell C
Rating: 1
Author: N C

I emailed Cell C everything that they required from my last review, yet they have not bothered to respond to my correspondence as is the norm. Now I am left with no alternative choice but to escalate my matter to the relevant authorities, being ICASA, National Consumer Commission, and the Office of the Credit Ombud. Why a consumer needs to do this is beyond belief, but I guess it's the only way that I will get Cell C to resolve the matter.

Helpful (0)

Replies (2)

Cell C's replyOfficial

12 Jan 2021, 14:15

Good day N C

Our Legal Team is working on your query.

You will be contacted, please bare with us.

^SM

Best regards,

Cell C's reply12 Jan 2021, 14:15

Official

Good day N C

Our Legal Team is working on your query.

You will be contacted, please bare with us.

^SM

Best regards,

N C's updateReviewer Update

12 Jan 2021, 14:33

Then why did CellC bother to tell me this in the first place?

I will give Cell C till the end of business on the 2021/01/15 to give me a formal response. If no formal response is received, I will escalate this matter.

I further state that I reserve all my rights in this matter.

N C's update12 Jan 2021, 14:33

Reviewer Update