Error still not fixed

I did an upgrade on 7 October and was migrated to an open line contract from a Top-up without my consent.<br> I have spoken to various consultants who all refer me back to Moses who assisted me originally.<br> I spoke to Moses on Monday and he said he would call me yesterday to finalize the migration, don't know why he didn't do it on Monday.<br> I am now sick and tired of waiting for this person to call me back, please can someone just assist with this migration, surely it shouldn't take 2 months, it should be a matter of minutes.<br> <br> Thanks