jN
joy N
1 reviews | Active since Nov 2014
08 Sept 2020, 12:51
Error on billing and contract issued
My bill for Cell c is almost 3 times the value of the contract entered into. Ive been to the store spoken to the retentions team spoken to the new sales line team and i am still waiting for someone to call me back to correct the error that was made by the call centre agent who issued my contract. Can someone please assist me. The cell no is ***. As much as i have been assisted by these various individuals it seems that the departments just dont speak to each other. They keep on referring you to someone else. Please help!!!!!
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Replies (2)
Cell C's replyOfficial
08 Sept 2020, 13:08Good day Joy
Thank you for contacting Cell C.
Our team will be in touch to assist.
^MP
Thank you for contacting Cell C.
Our team will be in touch to assist.
^MP
Best regards,
Cell C's reply08 Sept 2020, 13:08
Official
Good day Joy
Thank you for contacting Cell C.
Our team will be in touch to assist.
^MP
Thank you for contacting Cell C.
Our team will be in touch to assist.
^MP
Best regards,
jN
joy N's updateReviewer Update
08 Sept 2020, 18:50I still havent heard back from you. Ive spent almost three hours today trying ro get someone from cell c to get back to me with a solution. Thus far no concern and no resolution. What a horrible way to treat customers. Ive been a cell c customer for years and im shocked at the service i saw today. I actually just need you to cancel all of my contracts. I need you to correct my billing. I will not pay r1900 per month for a contract that is supposed to cost me r600 per month. That is ****************.
jN
joy N's update08 Sept 2020, 18:50
Reviewer Update
I still havent heard back from you. Ive spent almost three hours today trying ro get someone from cell c to get back to me with a solution. Thus far no concern and no resolution. What a horrible way to treat customers. Ive been a cell c customer for years and im shocked at the service i saw today. I actually just need you to cancel all of my contracts. I need you to correct my billing. I will not pay r1900 per month for a contract that is supposed to cost me r600 per month. That is ****************.