Enough is enough

WHY is it so hard for CellC to refund me my money? Why do I have to go through this every month. Its almost end of half the year and we are still talking about the same thing over and over again. Please cancel this contract if its going to give me endless headaches. <br> <br> From: Babongile Nhlapo <br> Sent: 29 May 2015 12:27 PM<br> To: 'Escalated Queries'<br> Subject: RE: Hello Peter<br> <br> Thank you for your reply <br> <br> BUT I still have not received this payment. Do I need to do anything else to have it processed? <br> <br> From: Escalated Queries [Email Removed] <br> Sent: 19 May 2015 08:44 AM<br> To: Babongile Nhlapo<br> Subject: Hello Peter<br> <br> <br> Good day <br> <br> Thank you for bringing the matter to our attention.<br> <br> Please allow me to apologize for the refund not being processed initially. The request was sent to our billing department and there seemed to have been a system error at the time they processed it. I have received confirmation that they have processed it and it will reflect within the next 3 working days.<br> <br> Again, please allow me to apologize for any inconvenience this matter may have caused.<br> <br> Regards<br> Danielle Abrahams<br>