Enough

After my fibre was down for more than a week, last month, it is now down once again, the whole of Friday, Saturday, Sunday and today still down. once again spent hundreds of rands on phone calls and lost time, a lot.The thing that is most troublesome is that I have to phone over and over, and if I don't the problem just persists and will remain forever if allowed. A ticket was logged and I received no feedback during the 48 hour period that is given for progress because there wasn't any. Now another ticket was logged and the turn around time given is within the next 3 days OR NEVER I, this is beyond belief. please guys, nobody can accept this, we need our fibre all the time which is why we subscribed ,not half a month. enough time has lapsed since I reported this matter for you to fix it plus this is the second time with only 4 days in between. Should the fibre still be down by 5pm this afternoon I will consider the agreement to be null and void. I have to say that the support staff is always friendly and helpful.