Endlessly trying to cancel my month to month contract

I have been trying to cancel a month to month contract with Cell C since the 19th of June 2022. Even after receiving the call recordings cleary indicating that it is a month to month contract, the cancellations department refuse to cancel my contract without me paying a 24 month contract commitment fee. I have been referred to customer service who refers me back to cancellations who refers me back to customer service. I have tried in-store as well. NO Joy. No team leaders available in call centres to assist, no managers available to assist, nobody that listens or cares. The standard response is log a call via customerserv@cellc, which just goes into a big black hole. And when you try to follow up, they say the case has been closed and you need to phone 143 option 2, and then we are just back at step 1 again. Poor poor service.