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lorenzo N
1 reviews | Active since Mar 2025
23 Oct 2025, 09:24
Endless Runaround Between Cell C and Blue Label – No One Takes Responsibility
Complaint: I am beyond frustrated with the ongoing issues surrounding my Cell C contract — this has been going on for over a year and a half now. I keep receiving repeated calls saying that my contract needs to be upgraded, but every time I phone back or try to follow up, no one knows anything, and I just get sent from one place to another. It’s an absolute mess. Every time I contact Cell C, I get referred to Blue Label. Then Blue Label refers me straight back to Cell C. This back-and-forth has been happening for months, and no one takes proper responsibility for resolving the problem. To make matters worse, Blue Label changes their story almost daily — clearly, they don’t keep proper notes on their system, because every time I call, I have to explain everything from the start again. I am a Cell C customer, and this is a Cell C contract, even if it’s managed through Blue Label. You are still the service provider that provides my airtime and data, so I expect Cell C to take accountability and assist me directly. My phone is due for an upgrade, but I can’t get a straight answer from anyone. I want this matter resolved and my contract removed from Blue Label’s management completely, as they have proven to be unhelpful, *****elent and disorganized. This situation has gone on far too long and must be resolved urgently. If it’s not sorted out soon, I will have no choice but to escalate this to the Ombudsman.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
23 Oct 2025, 09:54Dear Petro K,
Thank you for contacting Cell C.
We sincerely apologize for the ongoing frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we completely understand how upsetting it must be to be passed back and forth without clear resolution.
Please be assured that our support team is actively working to ensure that your concern is resolved promptly and effectively. We truly appreciate your patience and understanding while we work to make this right.
Regards,
Cell C | LS
Thank you for contacting Cell C.
We sincerely apologize for the ongoing frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we completely understand how upsetting it must be to be passed back and forth without clear resolution.
Please be assured that our support team is actively working to ensure that your concern is resolved promptly and effectively. We truly appreciate your patience and understanding while we work to make this right.
Regards,
Cell C | LS
Cell C's reply23 Oct 2025, 09:54
Official
Dear Petro K,
Thank you for contacting Cell C.
We sincerely apologize for the ongoing frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we completely understand how upsetting it must be to be passed back and forth without clear resolution.
Please be assured that our support team is actively working to ensure that your concern is resolved promptly and effectively. We truly appreciate your patience and understanding while we work to make this right.
Regards,
Cell C | LS
Thank you for contacting Cell C.
We sincerely apologize for the ongoing frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we completely understand how upsetting it must be to be passed back and forth without clear resolution.
Please be assured that our support team is actively working to ensure that your concern is resolved promptly and effectively. We truly appreciate your patience and understanding while we work to make this right.
Regards,
Cell C | LS
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lorenzo N's updateReviewer Update
23 Oct 2025, 10:05Thank you for your response. I appreciate the acknowledgement, but this issue has been ongoing for an extended period, and repeated attempts to resolve it with your support have been unsuccessful.
Please note that although the contract was taken out via Blue Label Telecoms, Cell C, as the service provider, remains responsible for ensuring that the goods and services supp**** are fit for purpose, of good quality, and functional, as per the Consumer Protection Act (CPA), 2008.
Please note that although the contract was taken out via Blue Label Telecoms, Cell C, as the service provider, remains responsible for ensuring that the goods and services supp**** are fit for purpose, of good quality, and functional, as per the Consumer Protection Act (CPA), 2008.
lN
lorenzo N's update23 Oct 2025, 10:05
Reviewer Update
Thank you for your response. I appreciate the acknowledgement, but this issue has been ongoing for an extended period, and repeated attempts to resolve it with your support have been unsuccessful.
Please note that although the contract was taken out via Blue Label Telecoms, Cell C, as the service provider, remains responsible for ensuring that the goods and services supp**** are fit for purpose, of good quality, and functional, as per the Consumer Protection Act (CPA), 2008.
Please note that although the contract was taken out via Blue Label Telecoms, Cell C, as the service provider, remains responsible for ensuring that the goods and services supp**** are fit for purpose, of good quality, and functional, as per the Consumer Protection Act (CPA), 2008.
lN
lorenzo N's updateReviewer Update
23 Oct 2025, 10:11Another question. Why is cell c contacting me about an upgrade when they just refer me back to Blue Label? It doesn't make sense. I don't understand that. If there was no such upgrade then I would not receive calls about it or your system wouldn't show my phone as being eligible for an upgrade. Am I correct or wrong?
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lorenzo N's update23 Oct 2025, 10:11
Reviewer Update
Another question. Why is cell c contacting me about an upgrade when they just refer me back to Blue Label? It doesn't make sense. I don't understand that. If there was no such upgrade then I would not receive calls about it or your system wouldn't show my phone as being eligible for an upgrade. Am I correct or wrong?
Cell C's replyOfficial
23 Oct 2025, 10:13Dear Petro K,
Thank you for contacting Cell C.
We sincerely apologize for the ongoing inconvenience and understand how frustrating this has been.
Please rest assured that our support team is fully engaged and working diligently to resolve your issue as quickly as possible. We are committed to ensuring that this matter is addressed to your satisfaction and truly appreciate your patience.
Regards,
Cell C | LS
Thank you for contacting Cell C.
We sincerely apologize for the ongoing inconvenience and understand how frustrating this has been.
Please rest assured that our support team is fully engaged and working diligently to resolve your issue as quickly as possible. We are committed to ensuring that this matter is addressed to your satisfaction and truly appreciate your patience.
Regards,
Cell C | LS
Cell C's reply23 Oct 2025, 10:13
Official
Dear Petro K,
Thank you for contacting Cell C.
We sincerely apologize for the ongoing inconvenience and understand how frustrating this has been.
Please rest assured that our support team is fully engaged and working diligently to resolve your issue as quickly as possible. We are committed to ensuring that this matter is addressed to your satisfaction and truly appreciate your patience.
Regards,
Cell C | LS
Thank you for contacting Cell C.
We sincerely apologize for the ongoing inconvenience and understand how frustrating this has been.
Please rest assured that our support team is fully engaged and working diligently to resolve your issue as quickly as possible. We are committed to ensuring that this matter is addressed to your satisfaction and truly appreciate your patience.
Regards,
Cell C | LS
lN
lorenzo N's updateReviewer Update
26 Oct 2025, 12:04The runaround continues to the following: I received this email :
Thank you for contacting Cell C.
We have received your query regarding receiving calls about missed payments on your contract.
Please accept our sincerest apologizes for the run around and inconvenience that has been caused to you, but kindly note that we are unable to assist due to the number provided does not populate any customer details on our system.
Kindly contact RMCS on *** Mon-Fri 7:30-18:00, Sat, Sun and public holidays they are closed, alternatively you may email them on ***.
Should you have any queries, you may contact Customer Care on 084135, available 24/7.
Runaround again and again
Clearly have to fo to the ombudsman and social media
Thank you for contacting Cell C.
We have received your query regarding receiving calls about missed payments on your contract.
Please accept our sincerest apologizes for the run around and inconvenience that has been caused to you, but kindly note that we are unable to assist due to the number provided does not populate any customer details on our system.
Kindly contact RMCS on *** Mon-Fri 7:30-18:00, Sat, Sun and public holidays they are closed, alternatively you may email them on ***.
Should you have any queries, you may contact Customer Care on 084135, available 24/7.
Runaround again and again
Clearly have to fo to the ombudsman and social media
lN
lorenzo N's update26 Oct 2025, 12:04
Reviewer Update
The runaround continues to the following: I received this email :
Thank you for contacting Cell C.
We have received your query regarding receiving calls about missed payments on your contract.
Please accept our sincerest apologizes for the run around and inconvenience that has been caused to you, but kindly note that we are unable to assist due to the number provided does not populate any customer details on our system.
Kindly contact RMCS on *** Mon-Fri 7:30-18:00, Sat, Sun and public holidays they are closed, alternatively you may email them on ***.
Should you have any queries, you may contact Customer Care on 084135, available 24/7.
Runaround again and again
Clearly have to fo to the ombudsman and social media
Thank you for contacting Cell C.
We have received your query regarding receiving calls about missed payments on your contract.
Please accept our sincerest apologizes for the run around and inconvenience that has been caused to you, but kindly note that we are unable to assist due to the number provided does not populate any customer details on our system.
Kindly contact RMCS on *** Mon-Fri 7:30-18:00, Sat, Sun and public holidays they are closed, alternatively you may email them on ***.
Should you have any queries, you may contact Customer Care on 084135, available 24/7.
Runaround again and again
Clearly have to fo to the ombudsman and social media
lN
lorenzo N's updateReviewer Update
26 Oct 2025, 12:11I am writing to formally escalate this ongoing issue regarding my contract upgrade and the confusion between Cell C, Blue Label, and RMCS.
Despite my repeated attempts to obtain clarity, I am continuously passed between your departments and external service providers without anyone taking responsibility. Yet, I have continued to receive calls and messages about upgrades and payments, which has created serious frustration.
My key concern remains:
Why did Cell C contact me regarding an upgrade if no upgrade exists? If I am due for a contract renewal or upgrade, I am legally entitled to receive it. Denying this right, or shifting accountability to Blue Label, is unacceptable and in direct conflict with the Consumer Protection Act.
According to the Consumer Protection Act (CPA 68 of 2008), I am protected under the following sections:
Section 54: Right to quality service — meaning I must receive proper, timely, and effective assistance.
Section 55: Right to receive the performance and value promised in my agreement — including any due upgrade.
Sections 41–48: Right to fair and honest dealings — including transparency and avoidance of misleading conduct.
Section 69: Right to escalate unresolved disputes to the Consumer Goods & Services Ombud (CGSO) or the National Consumer Commission (NCC).
Based on the above, I require a written and final clarification on:
Who exactly holds and manages my contract (Cell C or Blue Label).
Why I was contacted regarding an upgrade that apparently does not exist.
Why I have not yet received my upgrade, if I am due for one.
What steps Cell C is taking to correct this issue immediately.
How I can ensure my personal and account information is permanently disassociated from Blue Label, as I no longer wish to have any dealings with them.
If this issue is not resolved within 7 business days, I will be escalating the matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC) for investigation.
Despite my repeated attempts to obtain clarity, I am continuously passed between your departments and external service providers without anyone taking responsibility. Yet, I have continued to receive calls and messages about upgrades and payments, which has created serious frustration.
My key concern remains:
Why did Cell C contact me regarding an upgrade if no upgrade exists? If I am due for a contract renewal or upgrade, I am legally entitled to receive it. Denying this right, or shifting accountability to Blue Label, is unacceptable and in direct conflict with the Consumer Protection Act.
According to the Consumer Protection Act (CPA 68 of 2008), I am protected under the following sections:
Section 54: Right to quality service — meaning I must receive proper, timely, and effective assistance.
Section 55: Right to receive the performance and value promised in my agreement — including any due upgrade.
Sections 41–48: Right to fair and honest dealings — including transparency and avoidance of misleading conduct.
Section 69: Right to escalate unresolved disputes to the Consumer Goods & Services Ombud (CGSO) or the National Consumer Commission (NCC).
Based on the above, I require a written and final clarification on:
Who exactly holds and manages my contract (Cell C or Blue Label).
Why I was contacted regarding an upgrade that apparently does not exist.
Why I have not yet received my upgrade, if I am due for one.
What steps Cell C is taking to correct this issue immediately.
How I can ensure my personal and account information is permanently disassociated from Blue Label, as I no longer wish to have any dealings with them.
If this issue is not resolved within 7 business days, I will be escalating the matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC) for investigation.
lN
lorenzo N's update26 Oct 2025, 12:11
Reviewer Update
I am writing to formally escalate this ongoing issue regarding my contract upgrade and the confusion between Cell C, Blue Label, and RMCS.
Despite my repeated attempts to obtain clarity, I am continuously passed between your departments and external service providers without anyone taking responsibility. Yet, I have continued to receive calls and messages about upgrades and payments, which has created serious frustration.
My key concern remains:
Why did Cell C contact me regarding an upgrade if no upgrade exists? If I am due for a contract renewal or upgrade, I am legally entitled to receive it. Denying this right, or shifting accountability to Blue Label, is unacceptable and in direct conflict with the Consumer Protection Act.
According to the Consumer Protection Act (CPA 68 of 2008), I am protected under the following sections:
Section 54: Right to quality service — meaning I must receive proper, timely, and effective assistance.
Section 55: Right to receive the performance and value promised in my agreement — including any due upgrade.
Sections 41–48: Right to fair and honest dealings — including transparency and avoidance of misleading conduct.
Section 69: Right to escalate unresolved disputes to the Consumer Goods & Services Ombud (CGSO) or the National Consumer Commission (NCC).
Based on the above, I require a written and final clarification on:
Who exactly holds and manages my contract (Cell C or Blue Label).
Why I was contacted regarding an upgrade that apparently does not exist.
Why I have not yet received my upgrade, if I am due for one.
What steps Cell C is taking to correct this issue immediately.
How I can ensure my personal and account information is permanently disassociated from Blue Label, as I no longer wish to have any dealings with them.
If this issue is not resolved within 7 business days, I will be escalating the matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC) for investigation.
Despite my repeated attempts to obtain clarity, I am continuously passed between your departments and external service providers without anyone taking responsibility. Yet, I have continued to receive calls and messages about upgrades and payments, which has created serious frustration.
My key concern remains:
Why did Cell C contact me regarding an upgrade if no upgrade exists? If I am due for a contract renewal or upgrade, I am legally entitled to receive it. Denying this right, or shifting accountability to Blue Label, is unacceptable and in direct conflict with the Consumer Protection Act.
According to the Consumer Protection Act (CPA 68 of 2008), I am protected under the following sections:
Section 54: Right to quality service — meaning I must receive proper, timely, and effective assistance.
Section 55: Right to receive the performance and value promised in my agreement — including any due upgrade.
Sections 41–48: Right to fair and honest dealings — including transparency and avoidance of misleading conduct.
Section 69: Right to escalate unresolved disputes to the Consumer Goods & Services Ombud (CGSO) or the National Consumer Commission (NCC).
Based on the above, I require a written and final clarification on:
Who exactly holds and manages my contract (Cell C or Blue Label).
Why I was contacted regarding an upgrade that apparently does not exist.
Why I have not yet received my upgrade, if I am due for one.
What steps Cell C is taking to correct this issue immediately.
How I can ensure my personal and account information is permanently disassociated from Blue Label, as I no longer wish to have any dealings with them.
If this issue is not resolved within 7 business days, I will be escalating the matter to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC) for investigation.
lN
lorenzo N's updateReviewer Update
26 Oct 2025, 12:12There was no payments that was ever missed this i have proof of tho
lN
lorenzo N's update26 Oct 2025, 12:12
Reviewer Update
There was no payments that was ever missed this i have proof of tho
Cell C's replyOfficial
26 Oct 2025, 12:55Dear Petro K,
Thank you for contacting Cell C.
We apologize for the inconvenience caused to you. The matter has been raised for further assistance. Our team will be in touch to provide feedback.
Regards
Cell C | MP
Thank you for contacting Cell C.
We apologize for the inconvenience caused to you. The matter has been raised for further assistance. Our team will be in touch to provide feedback.
Regards
Cell C | MP
Cell C's reply26 Oct 2025, 12:55
Official
Dear Petro K,
Thank you for contacting Cell C.
We apologize for the inconvenience caused to you. The matter has been raised for further assistance. Our team will be in touch to provide feedback.
Regards
Cell C | MP
Thank you for contacting Cell C.
We apologize for the inconvenience caused to you. The matter has been raised for further assistance. Our team will be in touch to provide feedback.
Regards
Cell C | MP
lN
lorenzo N's updateReviewer Update
30 Oct 2025, 11:50Can you please sort your stuff out properly because I have spoken to someone about 20-30 minutes ago and they have stated to me that someone will phone me right back back regarding to the upgrade. So what is actually going on here? Are you guys actually communicating? What the hell is going on? Because now you're just wasting my time.
lN
lorenzo N's update30 Oct 2025, 11:50
Reviewer Update
Can you please sort your stuff out properly because I have spoken to someone about 20-30 minutes ago and they have stated to me that someone will phone me right back back regarding to the upgrade. So what is actually going on here? Are you guys actually communicating? What the hell is going on? Because now you're just wasting my time.